Servicenow Administrator

**Come and join the Littlefish team**

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people
- we would love to hear from you.

**The role and what you’ll be getting up to on a day to day basis**:
Littlefish is seeking an ServiceNow Administrator to come and join our growing Service Improvement team.
As the ServiceNow Administrator you will report into the Service Improvement Manager and the main areas of responsibility will be to provide business as usual administrative support to the London Borough Council instance of ServiceNow.

**Your main duties will include**
- ServiceNow BAU User administration - starters, leavers, movers. Including tracking licensing usage and adhering to local security policy surrounding user permission.
- In tool reporting and dashboard creation and maintenance
- Modifications and improvement to key ITIL processes such as Incident & Change management.
- Category code maintenance and end user experience management, including form usage, design and workflow.
- Bulk data upload.

**What can we offer you?**
- Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential.
- Referral bonus scheme of £800 when you successfully refer a friend.
- Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
- Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more
- Casual dress policy
- Company Pension Scheme
- Breakout facilities with table tennis and gaming suites
- Pizza Fridays
- Company social events
- Basic experience with the administration of the ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management.
- Customer Focus - The ability to support both internal and external customers to help them achieve their objectives.
- Problem Solving - The ability to gather relevant information, ascertain the root cause and form solutions.
- Decisiveness - The willingness to make decisions once a situation or problem has been analysed.

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**Life at Littlefish**:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
**I am High Performing-** I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
**I am Passionate-** We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
**I Have a Can-Do Attitude**- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done
- Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported._