![EVO Group](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Agent
3 weeks ago
**Customer Experience Agent**
Based: Normanton
Company Overview
VOW is one of the UK and Ireland’s leading wholesalers of business products with its headquarters in Sheffield, England. The company distributes over 20,000 products from its three automated distribution centres in England and Ireland to over 3000 resellers and customers.
The major product categories distributed by VOW include general office supplies, paper and computer consumables, cleaning, catering, janitorial, health and safety, PPE, premises management, office furniture and a variety of technology and machines.
VOW offers a wide range of business services including marketing initiatives, e-commerce solutions, business development programmes and logistics options, all which help to grow VOW’s Resellers’ businesses.
VOW is proud to work with all the major dealer groups in the UK and Ireland including an exclusive relationship with Office Friendly and strong relationships with Integra, Nemo, Challenge, Office Club, and the CB Group.
Role Specification
**Role Objective**:
The Customer Experience Agent will maintain and expand relationships with a designated group of customers and is responsible for maximizing the Customer Experience and objectives of assigned accounts. Fully responsible for achieving all Customer Experience measures.
Through a pro-active and passionate approach the Customer Experience Agent will ensure assigned customers’ needs and expectations are exceeded and documented in accordance with company standards and supported by detailed Customer and Contact plans. The Customer Experience Agent will be the voice of the customer ensuring every customer intervention is focused on developing the transaction in to a meaningful interaction.
The Customer Experience Agent will have excellent interpersonal communication skills, be a strong influencer, with proven negotiation skills and the ability to gather customer information and analyze industry and customer specific data in order to create customer specific solutions.
**Summary of Role Responsibilities**:
- Contact customers to optimise sales of office products through inbound and pro active outbound calls, suitable to the customers needs
- Keep accurate databases of customer information and opportunity
- Promote relevant campaigns with designated customers
- Deliver an excellent customer experience whilst seeking out opportunities for growth
- Utilise information systems to conduct trend and gap analysis to understand and act on customer opportunities/ pain points
- Deliver performance and achieve customer experience measures
- Deliver appropriate customer outcomes, ensuring investigations adhere to SLA’s whilst protecting company profitability
Person Specification
QUALIFICATIONS/EXPERIENCE
**Essential**
- Track record in a customer focussed telephony environment
- Proven track record of having the customers needs at the heart of all activity
**Desirable**
- Customer service/ customer experience/ sales
- Understand KPI’s and Targets
- B2B / B2C experience
SKILLS/ ABILITIES
**Essential**
- Excellent interpersonal skills
- Customer focussed
- Able to build rapport quickly
- PC literate
- Able to work to targets/ measures
- Ability to adapt and engage with change
- Critical thinking, ability to solve problems effectively with the long term solution in mind
**Desirable**
DISPOSITION
- Integrity
- Customer focussed
- Performance and results focussed
- Flexible
- Excellent time keeping
- High level of organisational skills
**_NOTE_**_: _**_The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company._
**What we offer**:
We offer a competitive range of benefits, including but not limited to:
- A contributory pension plan,
- Employee Assistance Programme,
- Retailer and lifestyle perks and discounts,
- One paid day off per year for you to support the charity of your choice,
- Staff discount rates,
- An opt-in medical plan and
- eyecare assistance.
In addition, we recognise our employees hard work and ensure it is rewarded through the **evo** Honours reward programme and long service recognition schemes.
We support and encourage your ongoing training and development with access to an e-learning platform covering a wide range of topics, plus the opportunity to complete various training schemes (terms apply).
We also have a generous holiday package and a holiday purchasing scheme. As standard, all of our employees either celebrate their Birthday with a day off every year or are given a voucher in their birthday month Subject to business area, we also close between Christmas and New Year
**Diversity and Anti-Discrimination Statement**
It is our people that make us successful and so we are committed to making the **evo **Group of companies an inclusive workplace.
We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to bus
-
Apprentice Customer Experience Agent
2 weeks ago
Normanton, United Kingdom EVO Group Full timeOur Normanton based Customer Experience Team are on the look out for a new Apprentice Customer Experience Agent to join their team. The successful applicant will maintain and develop relationships with a designated group of customers and be responsible for maximising the customer experience and the objectives of assigned accounts. Through a pro-active and...
-
Customer Experience Agent
2 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom EVO Group Full timeCustomer Experience AgentBased: NormantonCompany OverviewVOW is one of the UK and Ireland's leading wholesalers of business products with its headquarters in Sheffield, England. The company distributes over 20,000 products from its three automated distribution centres in England and Ireland to over 3000 resellers and customers.The major product categories...
-
Apprentice Customer Experience Agent
2 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom EVO Group Full timeOur Normanton based Customer Experience Team are on the look out for a new Apprentice Customer Experience Agent to join their team. The successful applicant will maintain and develop relationships with a designated group of customers and be responsible for maximising the customer experience and the objectives of assigned accounts.Through a pro-active and...
-
Customer Experience Advisor
3 weeks ago
Normanton, United Kingdom EVO Group Full timeOur Normanton based Customer Experience Team are on the look out for a new Customer Experience Agents to join their team. The successful applicant will maintain and develop relationships with a designated group of customers and be responsible for maximising the customer experience and the objectives of assigned accounts. Through a pro-active and passionate...
-
Customer Experience Advisor
2 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom EVO Group Full timeOur Normanton based Customer Experience Team are on the look out for a new Customer Experience Agents to join their team. The successful applicant will maintain and develop relationships with a designated group of customers and be responsible for maximising the customer experience and the objectives of assigned accounts.Through a pro-active and passionate...
-
Project Agent
3 weeks ago
Normanton, United Kingdom Story Contracting Full time**Project Agent** Are you customer focused with the ability to engage and build relationships? Can you deliver exceptional results on a range of projects? Do you want to make a difference in a growing region? We have an exciting opportunity for a Project Agent to join our team, based from our Normantonoffice - and there has never been a better time to...
-
Project Agent
4 weeks ago
Normanton, United Kingdom Story Contracting Full time**Project Agent** Are you customer focused with the ability to engage and build relationships? Can you deliver exceptional results on a range of projects? Do you want to make a difference in a growing region? We have an exciting opportunity for an Project Agent to join our team, based from Normanton office - and there has never been a better time to...
-
Customer Experience Administrator
3 weeks ago
Normanton, United Kingdom Welfare Hire Nationwide Full time**Type**: Permanent, Part-Time **Working hours**: Mon - Fri, 5 Hours per day. **Job Function**:To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints. **Reporting to**: Customer Experience Manager **Liaising with**: Customers, Head Office, Depots, Customer...
-
Customer Experience Coordinator
2 weeks ago
Normanton, United Kingdom British Electrical Lamps Full time**The BELL Philosophy** We pride ourselves on our core values of **Customer Experience**, **Better Together, Vision **and **Passion**, which remain central to the way we treat our customers and employees. We endeavour to treat you as a member of our family and believe in promoting and enhancing your career throughout your employment with us. **Role...
-
Customer Experience Administrator
5 days ago
Normanton, United Kingdom Welfare Hire Nationwide Full time**Type**: Permanent, Part-Time **Working hours**: Mon - Fri, 5 Hours per day. **Job Function**:To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints. **Reporting to**: Customer Experience Manager **Liaising with**: Customers, Head Office, Depots, Customer...
-
Customer Service Advisor
4 weeks ago
Normanton, United Kingdom Glu Recruit LTD Full timeRole: Customer Service Advisor Location: Normanton **Salary**: £9.50 Hours: Monday-Friday Temporary to Permanent Role This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company. **Duties**: - Good understanding and knowledge surrounding the Customer experience. - Strong communications skills...
-
Trainee Project Agent
3 weeks ago
Normanton, United Kingdom Story Contracting Full time**Trainee Project Agent** Are you customer focused with the ability to engage and build relationships? Can you deliver exceptional results on a range of projects? Do you want to make a difference in a growing region? We have an exciting opportunity for an Trainee Project Agent to join our team, based from our Normanton office - and there has never been a...
-
Trainee Project Agent
1 week ago
Normanton, United Kingdom Story Contracting Full time**Trainee Project Agent** Are you customer-focused with the ability to engage and build relationships? Can you deliver exceptional results on a range of projects? Do you want to make a difference in a growing region? We have an exciting opportunity for a Trainee Project Agent to join our team, based from our Normanton office - and there has never been a...
-
Site Agent
1 month ago
Normanton, United Kingdom Galliford Try Full timeNote for Recruitment Agencies: We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner. SITE AGENT – ENVIRONMENT WEST YORKSHIRE...
-
Customer Service Operator
2 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom Paragon Customer Communications Full timeJob Title:Customer Service OperatorReports To:Senior OperatorJob Location:NormantonSalary: £21,056.75 per yearWorking hours:38.75 Monday-FridayOverview of LocationUnit 3 in Courtyard 31 is a Paragon Customer Communication site. Several unique services operate from this site, including centralised back-office printing, customer services and Man in Van...
-
Print Mail Centre Operator
4 weeks ago
Normanton, United Kingdom Paragon Customer Communications Full time**Job Title**:Print Mail Centre Operator **Reports To**:Senior Operator **Job Location**:Normanton **Salary**: £21,056.75 per year **Working hours**:38.75 Monday-Friday **Overview of Location** Unit 3 in Courtyard 31 is a Paragon Customer Communication site. Several unique services operate from this site, including centralised back-office printing,...
-
Customer Service Advisor
1 week ago
Normanton, United Kingdom Jewson Partnership Solutions Full timeWe have an exciting opportunity for an energetic and enthusiastic **Customer Service Advisor-Distribution** to join our team at **JPS Wakefield** working in partnership with Wakefield District Housing Association Jewson Partnership Solutions (JPS) is a brand within **STARK Group** which specialises in providing building material solutions for our customers...
-
Sales Support Assistant
4 weeks ago
Normanton, United Kingdom The Car Buying Group Full timeVoted the fastest growing Tech company in the North of England 2017 and number 20 in The Sunday Times top 20 tech track 100 list 2018, The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our passion is cars and customer experience. Our mission is to bring new perspectives, energy and more innovative ways of working to...
-
Sales Support Assistant
4 weeks ago
Normanton, United Kingdom The Car Buying Group Full timeVoted the fastest growing Tech company in the North of England 2017 and number 20 in The Sunday Times top 20 tech track 100 list 2018, The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our passion is cars and customer experience. Our mission is to bring new perspectives, energy and more innovative ways of working to...
-
Sales Support Assistant
4 weeks ago
Normanton, United Kingdom The Car Buying Group Full timeVoted the fastest growing Tech company in the North of England 2017 and number 20 in The Sunday Times top 20 tech track 100 list 2018, The Car Buying Group, work with enthusiastic, passionate, and hardworking individuals. Our passion is cars and customer experience. Our mission is to bring new perspectives, energy and more innovative ways of working to...