Leasing Associate
4 weeks ago
£24,000 - £26,000 plus OTE £27,300 per annum.
Ascend are an award winning and rapidly growing property business and one of the market leaders who specialise in the Build to Rent market. An opportunity has arisen to join the New Business team as a Leasing Associate and be part of our central operation in Sale, Greater Manchester.
**Working Patterns**:
**Key Responsibilities**:
- As one of the primary points of contact with Ascend, the highest level of customer service and professionalism is always expected.
- Provide accurate information on available properties, such as rental prices, tenancy terms, and our industry standard set business rules.
- Gather relevant information from prospective tenants, including their property preferences and requirements.
- Schedule property viewings into our branch networks or territory managers diary.
- Collaborate with leasing consultants and property managers to coordinate property viewings and manage leasing activities effectively.
- Conduct follow ups with prospective tenants to gather feedback or address any additional questions.
- Have a good understanding of the leasing process from point of enquiry through to move in.
- Maintain a thorough understanding of the relevant territorial lettings market and keep informed of industry trends and new developments.
- Ensure compliance with Landlord and Tenants Act and Housing / Rents Acts Legislation and company regulations throughout the leasing process.
**Qualities**:
- Previous experience in call handling, customer service or leasing is beneficial.
- Effective communication and interpersonal skills.
- Particular attention to detail and organisational abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office and confident with technology
- A positive and can-do attitude and a passion for delivering exceptional customer service.
- Industry qualifications such as ARLA (or working towards it) are preferred but not essential.
**The Benefits**:
- 21 days holiday rising to 26 days holiday over a period of time (Excluding Bank Holidays)
- Contributory pension scheme
- Employee of the quarter and year
- Annual KPI bonus of up to 5% of your salary
- Enhanced maternity/Adoption/Paternity pay
- Paid time off for charity work
- Team building activities
- A day off for your birthday
- Weekly incentives/Recognition
- Last Friday of the month lunch
Pay: £24,000.00-£26,000.00 per year
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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