Leasing Associate

**About Us**: Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment. We're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations.

**Role Summary**: We have an exciting opportunity to join the New Business team as a Leasing Associate and be part of our central operation in Sale, Greater Manchester.

**Key Responsibilities**:

- As one of the primary points of contact with Ascend, the highest level of customer service and professionalism is always expected.
- Provide accurate information on available properties, such as rental prices, tenancy terms, and our industry standard set business rules.
- Gather relevant information from prospective tenants, including their property preferences and requirements.
- Schedule property viewings into our branch networks or territory managers diary.
- Collaborate with leasing consultants and property managers to coordinate property viewings and manage leasing activities effectively.
- Conduct follow ups with prospective tenants to gather feedback or address any additional questions.
- Have a good understanding of the leasing process from point of enquiry through to move in.
- Maintain a thorough understanding of the relevant territorial lettings market and keep informed of industry trends and new developments.
- Ensure compliance with Landlord and Tenants Act and Housing / Rents Acts Legislation and company regulations throughout the leasing process.

**Skill & Experience**: At Ascend, we offer continuous training and personal development opportunities for all our team members. Take a look at the list of skills and experience that are essential and desirable for this job role.
- Previous experience in call handling, customer service or leasing is beneficial.
- Effective communication and interpersonal skills.
- Particular attention to detail and organisational abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office and confident with technology
- A positive and can-do attitude and a passion for delivering exceptional customer service.
- Industry qualifications such as ARLA (or working towards it) are preferred but not essential.

**Why work for Ascend?**
- Competitive holiday allowance rising to 26 days holiday over a period (excluding Bank Holidays).
- Contributory Pension Scheme for long-term financial security.
- Recognition programs including Employee of the Quarter and Year.
- Enhanced Maternity/Adoption/Paternity Pay to support your family.
- Paid time off for charity work to give back to the community.
- Team Building Activities to foster camaraderie and collaboration.
- Birthdays - a day off to celebrate your special day.
- Weekly Incentives/Recognition for your hard work and dedication.
- Monthly networking lunch to meet the wider Ascend Teams

Ready to take the next step in your career? We want to hear from you

Pay: Up to £27,300.00 per year

**Benefits**:

- Additional leave
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Transport links

Supplemental pay types:

- Bonus scheme

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person