Housing Options Officer

4 weeks ago

Sale, United Kingdom Trafford Council Full time

**Trafford Council**

**Location - Sale Waterside, Sale, Manchester, M33 7ZF & hybrid working**

**Salary range - £27,852 - £29,439 (plus option for additional enhancement for Out of Hours cover)**

**Working Pattern -**
**Full Time**

**Working hours - 36.25 per week**

**Include flexible options or particular working patterns**

**Contract type -**
**Permanent**

**Application deadline - 13**
**th**
**January 2023**

**Interview date - 26**
**th**
**January 2023**

**Interview type - In person**

**ADVERT DETAILS**

**About the Role**

We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Housing Options Officer you will contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. You will deal with enquiries that assist customers with individual queries, prevention of homelessness and make decisions around homelessness.

**About you**

We are looking for someone with 1/2 years’ experience working in a similar environment delivering homelessness prevention and housing related support services.You must have up to date knowledge and experience of the Homeless Reduction Act and associated legislation relevant to addressing homeless prevention and managing homelessness, with proven experience of working within a multi-functional team and with partners and key stakeholders. We also want people with experience of successfully meeting individual set targets in a high pressured environment that delivers lean and efficient services whilst delivering high levels of performance. The role requires conducting interviews with customers, face to face or by telephone to ensure solutions are offered in the best interest of the customer in accordance with policy, best practice and relevant legislation. Knowledge of Trafford’s Allocations Policy and Choice Based Lettings systems would also be beneficial.

**About us**

Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford

Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do

***

Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation, for people in housing need in Trafford.

**CONTACT DETAILS**

***

**COUNCIL DETAILS**

**About the benefits**

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mental health first aiders, staff network groups (LGBT+/Carers/BAME/Disability) and health and wellbeing events.

Our great benefits include:

- Local Government Pension Scheme

Home Technology Scheme

Car Lease Scheme

Cycle to Work scheme

Simply Healthcare

Employee Discount Scheme - 'Perks at Work'

Ability to ‘buy back’ extra annual leave

Reasons to Join our Family | greater jobs

**OTHER RELEVANT INFORMATION**

Right to Work - your right to work in the UK documentation will be checked

Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

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