Assistant Housekeeper at Highclere Castle

2 months ago

Newbury, United Kingdom Highclere Estate Full time

**Assistant Housekeeper at Highclere Castle.**

Highclere Castle, a prestigious private estate is a globally recognised brand and one of the most famous historic houses in England. The castle has become well known as the location of the successful TV series Downton Abbey and attracts thousands of visitors and many events throughout the year.

Reporting to and working with our Head Housekeeper you would join a small enthusiastic team responsible for the day-to-day cleaning and care of the State Rooms, bedrooms and occasional changing of beds, dealing with all surfaces including toilets, serving teas and coffees and possibly serving guests at table as required.

You will be hardworking, flexible, taking pride in ensuring the Castle is seen at its best at all times. The desire to lend a hand when needed is also essential.

**Main Duties**:
Working with the Housekeeping team responsible for the day-to-day smooth running of the House. All general household duties such as general cleaning, tidying, laundry, carefully dusting & preserving beautiful furniture, floor hoovering & cleaning including toilet floors. The team’s aim is to ensure a high-quality experience for the visiting public, private guests and the family.
- Daily dusting of furniture and doors
- Washing and buffing of floors with appropriate machines
- Hoovering
- Cleaning and laying fires
- Carefully dusting and occasionally moving furniture as appropriate for events
- Serving teas and coffees as required (wearing black or navy and white clothes)
- Helping with breakfasts on occasion (wearing black or navy and white clothes)
- Cleaning toilets in Castle and visitor toilet blocks
- Helping lay the State Dining Room table on occasions
- Laundry - in house washing of kitchen tea towels and aprons, Castle towels etc
- Making beds on some occasions
- Taking deliveries/stockroom management
- Preparing bedrooms for occasional overnight guests
- Occasional ordering
- Meet and greet duties as required

**Relationship Management**

A welcoming and professional manner to all visitors at all times, when we are open to the public, when we have private events and on all family occasions.

Liaison with event managers as required to fulfil any particular requirements.

**Essential**

Experience of working in a similar role.

Fluent English.

Strong physical constitution.

Self-motivated and proactive, able to work on own initiative.

A team player, able to work as part of a small, close-knit team.

Can do attitude, with a commitment to provide the highest quality service at all times.

Ability to prioritise, manage own workload and work under pressure.

Ability to work flexibly to meet constantly changing work flows and priorities.

An understanding of cleaning products, treatment of various surfaces.

**Desirable**

A background of working in public facing, events, hospitality, or tourism sectors.

A previous customer facing role, with high level, practical customer care skills.

First Aid and Fire Safety trained, or else willing to undertake the qualifications.

**Job Types**: Full-time, Permanent. Monday to Friday 8am to 5pm. Weekend/evening when open to the Public 8am to 6pm.

**Salary**: £22,000.00-£23,000.00 per year pro rata dependent upon experience.

**Salary**: £220,000.00-£230,000.00 per year

**Experience**:

- housekeeping: 1 year (preferred)

Work Location: In person

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