Assistant Housekeeper

3 weeks ago

Newbury, United Kingdom Highclere Estate Full time

**Job description**

Highclere castle, a prestigious private estate is a globally recognised brand and one of the most famous historic houses in England. The castle has become well known as the location of the successful TV series Downton Abbey and attracts thousands of visitors and many events throughout the year.

Reporting to and working with our Head Housekeeper you would join a small enthusiastic team responsible for the day to day cleaning of the State Rooms, bedrooms, toilets, changing beds, serving teas and coffees and possibly serving guests at table as required.

You will be hardworking, flexible, taking pride in ensuring the Castle is seen at its best at all times. The desire to lend a hand when needed is also essential.

You will also need to be able to plan your own time and manage your own work schedule as you will work on your own on occasions.

**Main Duties**:
Working with the Housekeeping team responsible for the day to day smooth running of the House. All general household duties such as cleaning, tidying, laundry, making beds, cleaning toilets.The team’s aim is to ensure a high-quality experience for the visiting public, private guests and the family.
- Daily dusting of furniture and doors
- Washing and buffing of floors with appropriate machines
- Hoovering
- Cleaning and laying fires
- Moving furniture as appropriate for events
- Serving teas and coffees as required (wearing black or navy and white clothes)
- Helping with breakfasts on occasion (wearing black or navy and white clothes)
- Cleaning toilets in Castle and visitor toilet blocks
- Occasional cleaning in the Estate Office
- Laundry - in house washing of kitchen tea towels and aprons, Castle towels etc
- Making beds
- Taking deliveries/stockroom management
- Preparing bedrooms for overnight guests
- Occasional ordering
- Meet and greet duties as required

**Relationship Management**

A welcoming and professional manner to all visitors at all times, when we are open to the public, when we have private events and on all family occasions.

Liaison with event managers as required to fulfil any particular requirements.

**Essential**

Experience of working in a similar role.

Fluent English

Strong physical constitution

Self-motivated and proactive, able to work on own initiative.

A team player, able to work as part of a small, close knit team

Can do attitude, with a commitment to provide the highest quality service at all times

Ability to prioritise, manage own workload and work under pressure

Ability to work flexibly to meet constantly changing work flows and priorities

An understanding of cleaning products, treatment of various surfaces.

**Desirable**

A background of working in public facing, events, hospitality, or tourism sectors

A previous customer facing role, with high level, practical customer care skills

First Aid and Fire Safety trained, or else willing to undertake the qualifications

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year dependent upon experience.

COVID-19 considerations:
Highclere Castle is often open to the public, we are taking best practice guidance when it comes to Covid-19 precautions.

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Newbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- housekeeping: 2 years (preferred)

Work Location: One location

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