Mariott Volkswagen Ipswich Service Advisor
2 weeks ago
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.
The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
- **Qualifications received**_
On successful completion of the one-year programme you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework_
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand Specific certifications
- **Desired skills**_
Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering
- **Future prospects**_
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements**_
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_
**Job Types**: Full-time, Apprenticeship
**Salary**: From £211.00 per week
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
-
Sales Advisor
5 days ago
Ipswich, United Kingdom Car Store Ipswich Full time**Sales Advisor** **Car Store Ipswich** **£25,000 with bonus, company car, pension, critical illness pays, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring your own #carstorestyle to a new career as **Sales Advisor **at Car Store Ipswich? We’re...
-
Senior Service Advisor
1 week ago
Ipswich, Suffolk, United Kingdom Perfect Placement Full timeAutomotive Senior Service Advisor required in Ipswich! Lovely Premium Dealership Fantastic Progression Step into Management!£27,000 Basic Salary plus Bonus!! Our Client in the Ipswich area is seeking a highly motivated Senior Service Advisor to join their busy Automotive Service Department. Our client is a well-established and highly regarded business....
-
Customer Service Advisor
3 days ago
Ipswich, United Kingdom Drax Group Full timeCustomer Service Advisor - Ipswich, United Kingdom - | - req3743 - **Customer Service Advisor** **Ipswich/hybrid (3 days per week in our Ipswich office)** **£23,500** **Are you looking for a role that will give you excellent career opportunities, flexible hybrid working, comprehensive training, great company benefits, fantastic people to work with and a...
-
Customer Service Advisor
2 weeks ago
Ipswich, United Kingdom Ipserv Ltd Full timeCustomer Service Advisor IPSERV is a dynamic and fast-growing company based in Ipswich providing a range of services which include parking management & enforcement, cleaning and design and print. We have an excellent opportunity to join our Customer Service team as a Customer Service Advisor. Your day will be varied, and you will be predominantly helping...
-
Head of Sport
1 week ago
Ipswich, United Kingdom Ipswich Borough Council Full time**Ipswich Borough Council, Ipswich IP1 2DE**: - **£57,398 - £61,750 per annum**: - **37 hours per week**: - **Permanent**: - **Reference: 0879**: - **Required as soon as possible.** Ipswich Borough Council is committed to enabling people to enjoy sport and physical activity in ways which meet their needs and supports an active, healthy lifestyle....
-
Head of English
3 days ago
Ipswich, United Kingdom Ipswich Academy Full time**Ipswich Academy - Ipswich IP3 0SP**: - **L6 - L9 (£50,122 - £53,973 per annum)**: - **Full Time**: - **Permanent**: - **Reference: 9697**: - **Required as soon as possible** **The Trust** This is an exciting time to join Paradigm Trust. We are a not-for-profit, state-funded educational trust consisting of seven schools based in Suffolk and...
-
Automotive Senior Service Advisor
4 days ago
Ipswich, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Ipswich £32k** Mon - Fri, 1 in 2 Saturdays Experienced Service Advisor Prestige Franchise Dealership £32,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service...
-
Customer Service Advisor
Found in: Talent UK C2 - 3 days ago
Ipswich, United Kingdom Drax Group Full timeCustomer Service Advisor Ipswich/hybrid (3 days per week in our Ipswich office) £23,500 Are you looking for a that will give youexcellent career opportunities, flexible hybrid working, comprehensivetraining, great company benefits, fantastic people to work with and a greatatmosphere? Then join us as a Customer Service Advisor! OurDrax Energy...
-
Head of English
4 days ago
Ipswich, United Kingdom Ipswich Academy Full time**Ipswich Academy - Ipswich IP3 0SP**: - **L6 - L9 (£50,122 - £53,973 per annum)**: - **Full Time**: - **Permanent**: - **Reference: 9697**: - **Required as soon as possible** **The Trust** This is an exciting time to join Paradigm Trust. We are a not-for-profit, state-funded educational trust consisting of seven schools based in Suffolk and...
-
Service Colleague
Found in: beBee S GB - 1 week ago
Ipswich, United Kingdom Asda Full timeService Colleague - Ipswich Job TitleService ColleagueLocationStoke Park IpswichEmployment TypePart timeContract TypePermanentShift PatternWork Shift: NightsHours per Week15Pay Rate£13.98CategoryRetail Hourly Colleagues, Sales StaffClosing Date6 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide...
-
Service Colleague
Found in: Talent UK A C2 - 1 day ago
Ipswich, United Kingdom Asda Full timeService Colleague - Ipswich Job TitleService ColleagueLocationIpswichEmployment TypePart timeContract TypeFixed Term (Fixed Term)Shift PatternWork Shift: NightsHours per Week20Pay Rate£13.98CategoryRetail Hourly Colleagues, Sales StaffClosing Date8 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide...
-
Ipswich, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 251704**Salary**: - £23,637 - £29,046- pro-rata**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location -...
-
Collections Support Advisor
7 days ago
Ipswich, United Kingdom Drax Group Full timeCollections Support Advisor - Ipswich, United Kingdom - | - req3626 - Collections Support Advisor Ipswich / Hybrid (3 days in our Ipswich office; 2 days working from home) £23,500 + bonus and benefits - Are you looking for a role that will give you excellent career opportunities, flexible hybrid working, comprehensive training, great company benefits,...
-
Bio - Ipswich - Op1 Xx
3 weeks ago
Ipswich, United Kingdom Service Care Full time**Bail Information Officer** Service Care Solutions is looking for a Bail Information Officer to work within a prison in Kent. Pay: £18 - £20.07 (DOE) Location: Ipswich Duration: Initially for 6 months with possibility of extension and/or permanency. Hours: 37 hours per week **Main Duties**: The job holder will be required to carry out the following...
-
Run a Stonegate Pub
3 days ago
Ipswich, United Kingdom Stonegate Pub Partners Careers Full timeJob Description:For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. About the PubThe Kingfisher is ideally located, surrounded by residential streets, situated a mile south west of Ipswich town centre. The pub is large in layout with a substantial main bar, complete with open fire and leading...
-
Customer Service Advisor
1 hour ago
Ipswich, Suffolk, United Kingdom Drax Group Full timeCustomer Service Advisor Ipswich/hybrid (3 days per week in our Ipswich office) £23,500 Are you looking for a role that will give youexcellent career opportunities, flexible hybrid working, comprehensivetraining, great company benefits, fantastic people to work with and a greatatmosphere? Then join us as a Customer Service Advisor! OurDrax Energy...
-
Care Coordinator
2 days ago
Ipswich, United Kingdom A1 Care Ipswich Full time**About Us** A1Care is one of the leading Domiciliary Care providers in Ipswich helping our service users to stay as independent as possible within the comfort of their own homes. An exciting and challenging opportunity has arisen for a Care Coordinator for our Office. We are looking for someone to help deliver the growth of our domiciliary care...
-
Occupational Health Advisor
2 weeks ago
Ipswich, United Kingdom Occupational Health Staffing Limited Full timeJob Ref: SR-605 Occupational Health Advisor Location: Homebased + some travel in Ipswich, Suffolk **Job Type**: Full or Part Time Permanent Occupational Health Staffing are looking to recruit an experienced occupational health advisor to work on a full or part time permanent basis, mainly from home with some travel in Ipswich, Suffolk 1 - 2 days a week on a...
-
Parts Advisor Apprentice
3 days ago
Ipswich, United Kingdom BMW Group Retail Full timeInchcape Ipswich is looking for an Aftersales Parts Advisor Apprentice. **Your role** We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Trainee. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. You will be working in a busy...
-
Assistant Rural Business Advisor
4 hours ago
Ipswich, United Kingdom Additional Resources Full time**Location: Ipswich, Suffolk** **Salary: £25k - £35k + Excellent Benefits** **The Client**: Our client is a well-established agricultural consultancy firm, providing specialised expertise and management advice to farmers, landowners, and farms across the UK. **The Role**: As an **Assistant Rural Business Advisor, **you willbe providing diverse...