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Care Coordinator

5 months ago

Ipswich, United Kingdom A1 Care Ipswich Full time

**About Us**

A1Care is one of the leading Domiciliary Care providers in Ipswich helping our service users to stay as independent as possible within the comfort of their own homes.

An exciting and challenging opportunity has arisen for a Care Coordinator for our Office. We are looking for someone to help deliver the growth of our domiciliary care operations.

**About the Role**

Duties will include
- Compiling rotas for care workers
- Assigning care workers to customers, whilst working within our standards
- Understanding, organising, and recording the availability of all new care workers
- Working closely and communicating with other members of the team, professional bodies, and family members to ensure the highest quality of care
- Managing customer visits and arranging reviews and quality checks
- Accepting, allocating and processing referrals for new care packages
- Accepting and processing changes and amendments to existing care packages
- Managing customer visits and arranging reviews and quality checks

**About you**

With the experience of working in a fast-paced, high-volume call environment, you will be expected to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.

**Essential qualities**:

- Strong I.T. skills
- Excellent communication and customer service skills
- Experience in managing a busy workload
- Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner
- Ability to prioritise tasks
- Ability to remain calm under pressure

**Desirable**:

- Care sector experience
- office/ recruiting experience/staffing agency

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Day shift/office hours 9-17.00

Licence/Certification:

- NVQ Level 2 Health & Social Care

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Day range:

- Monday to Friday

Shift:

- 8 hour shift

Ability to commute/relocate:

- Ipswich, IP1 5AP: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: A1Care Ipswich Coordinator