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Customer Services Advisor
3 months ago
We are looking to appoint a Customer Services Advisor to work within our busy Customer Services Department.
**Key Responsibilities**
- Delivering an exceptional level of customer service.
- Resolving queries at first point of contact.
- Data entry accuracy - customer details, recording of complaints, account changes. Processing of some reporting - credit lists, old bank details etc.
- Processing technician job results ensuring customer is kept up to date and account updated as required.
- Managing tariffs - Social Tariff and WaterSure.
- Listening to customers, understanding their needs and providing tailored solutions.
- Undertaking some back-office administration tasks.
- Managing your own diary.
**Key Attributes**
- Being passionate about customer service.
- Ability to communicate effectively.
- Have a positive can-do attitude.
- Ability to work under pressure and multitask.
- Strong IT skills.
- Positive approach to Health & Safety.
**Experience**
- Recent call centre experience is highly desirable.
- Experience of working in a busy customer facing environment is desirable.
We recognise people want to work in a variety of different ways, this means we are happy to consider flexible working arrangements. Please talk to us at the interview about the flexibility you may want.
The Company has a responsibility to ensure that all employees are eligible to work and live in the UK.
**Job Types**: Full-time, Permanent
Pay: £22,757.00-£25,670.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
Application deadline: 11/06/2024