Customer Service Administrator

2 months ago


Polegate, United Kingdom Posturite Ltd Full time

Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions.

We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating flexible working meaning that our staff work both from home and attend the office following an initial training period based at our Head Office in Berwick.

We are looking for an enthusiastic person to book in our field based teams of installation technicians to deliver various services to our clients. Experience of using an appointment booking system would be an advantage however full training will be given.

Applicants must have previous experience in an administration role along with strong Microsoft Office skills and the aptitude to learn our in house systems.

**Duties**:

- To effectively work within appointments to allocate resources efficiently and effectively.
- Review the diaries to assess and sense check routes, make changes where necessary to improve efficiency.
- Ensure all appointment information and related order details are present and accurately recorded on the required systems.
- Ensure that all appointments are booked to meet agreed timescales.
- Escalate non-standard situations and difficult cases to the Line Manager promptly.
- Support the Aftercare teams in engaging and building strong relationships with customers and Posturite staff through regular communication.
- Support the Projects team in allocating and reserving resource.
- Use of initiative to pre-empt and solve issues.
- Answer all internal and external contact promptly ensuring the enquiry is resolved professionally, or where necessary, directed to the appropriate department.
- Regularly update customers on the progress of their enquiry and see it through to completion.
- Deliver the expected daily individual work statistics to the Line Manager and support the customer service and warranties teams in achieving all objectives.
- Follow policies and procedures consistently and diligently, reporting any breach to your Line Manager.
- Complete any other related tasks as directed.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Polegate, BN26 6SZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office: 1 year (required)

Work Location: One location

Reference ID: Trish Appointments



  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time temporary maternity cover position with the possibility of it becoming permanent. We offer a competitive salary and a great place to...


  • Polegate, United Kingdom HR GO Recruitment Full time

    **Job Title - **Customer Services and Dispatch Agent - **Location - **Polegate plus home based as agreed. - **Salary - **£23,500 - £24,000 p/a - **Hours** - Monday - Friday 09.00am - 5.30pm OR 08.30am - 5.00pm. HRGO Recruitment are looking for a Customer Services and Dispatch Agent. This role reports to the UK Operations Services Manager within the Group...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid...


  • Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Our client is seeking an experienced customer service agent. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience. The role holder...

  • Administrator

    2 weeks ago


    Polegate, United Kingdom BHT Full time

    **Administrator** We are seeking an Administrator to play a vital role in providing effective and efficient administrative management for our East Sussex Floating Support Service. **Position**: Administrator **Location**: Polegate **Salary**: £20,746 **Hours**: 37 hours per week **Closing Date**: 26th January 2023 at 12 noon **Interview**:2nd or 3rd...


  • Polegate, United Kingdom Golfbase Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service and support to our valued customers. This is an excellent opportunity to join a dynamic and growing company that values its...


  • Polegate, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...


  • Polegate, United Kingdom Apollo Accident Repair Group Ltd Full time

    Apollo Accident Repair Group Ltd are the largest repair Group on the South Coast and still growing. Our **Polegate **site has an opening for a **Customer Service Advisor**. This is a challenging but highly rewarding role. - Come and see why our staff think we are one of the best employers in the area._ Alongside training, staff welfare is our highest...


  • Polegate, United Kingdom Apollo Accident Repair Group Ltd Full time

    Apollo Accident Repair Group Ltd are the largest repair Group on the South Coast and still growing. Our **Polegate **site has an opening for a **Customer Service Advisor**. This is a challenging but highly rewarding role. - Come and see why our staff think we are one of the best employers in the area._ Alongside training, staff welfare is our highest...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time maternity cover position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head...


  • Polegate, United Kingdom Pricewatch ta Local Fuels Full time

    Retail Customer Service Assistant - Selmeston Service Station Part Time Hours - 20hrs per week Selmeston Service Station is a part of family-run business, you’ll benefit from a great working environment with plenty of opportunities for personal growth and development. Our mission is simple; to provide the best service to our customers, offer great value,...


  • Polegate, United Kingdom HR GO Recruitment Full time

    **JOB TITLE**: Customer Service Agent / Permanent - **SALARY**: £21,0000k - **LOCATION: Polegate**: - **HOURS: Monday to Friday 9am to 5:30pm** You will work closely with your team and other departments to proactively ensure all customers are kept up to date, providing them with a world class customer service experience. **The key responsibilities of...


  • Polegate, United Kingdom Golfbase Full time

    _**What are we looking for?**_ We, at Golfbase, are looking for an enthusiastic, outgoing person with a great work ethic to add to our team of Customer Service agents and Warehouse operatives. A large portion of the role will be performed on the computer and Microsoft Office (e.g. Excel) is often used. Golf & product knowledge is preferred but not required...


  • Polegate, United Kingdom RJ Cortel Ltd Full time

    You will report directly to the Managing Director, and support the Management Team in the day-to-day running of the business. This is a full-time position working 09:00 - 17:30 Monday - Friday. Key responsibilities include: - Assisting and co-ordinating the management team with new client projects and onboarding. You will ensure that all new projects, and...

  • HR Administrator

    2 days ago


    Polegate, United Kingdom IBMG Full time

    **The Company** We are proud to be part of the Independent Builders Merchant Group (IBMG), the largest independent merchant in the South of England, operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. Our combined group serves...