Customer Service Advisor

3 months ago

Edinburgh, United Kingdom Mercer Full time

**Customer Service Advisor - Chichester / Edinburgh / Remote**

Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre.

**What can you expect?**
- To join a professional yet fun, friendly and welcoming customer service centre
- Excellent on the job training and support including 5 week training course with other new joiners
- Flexible working environment with a mix of home/office based working
- A relentless focus on high quality Customer service
- Excellent welfare and social initiatives such as Pilates instructors, running club, sports therapy massage, theatre tickets and annual parties

**What you will be rewarded with?**
- Comprehensive benefits programs including: excellent pension contributions, private medical insurance, access to the employee assistance program, life assurance and much more
- 25 days’ holiday with the option to buy or sell up to 5 days per year
- Discounted Gym memberships
- We also support programmes including: health & welfare, tuition assistance, employee assistance program, career mobility, employee network groups and volunteer opportunities

**We will rely on you to**:

- Answer customer calls in a timely manner whilst providing exceptional customer service
- Log items of work for internal parties and work closely with other departments including the administration team and pension payroll department
- Answering queries and resolving problems
- Meet or exceed all performance metrics as defined in your personal performance management plan

**What you need to have**:

- A passion for providing a high level of customer service
- Good problem solving skills and the motivation to see things through
- Strong communication skills - both verbally and written
- Ability to multitask and prioritise effectively
- Resilience within a busy working environment
- GCSE (or equivalent) in Maths and English

**What will make you stand out**:

- (These skills are not essential)_
- Previous experience working in a call centre environment
- An understanding of how UK Pension Schemes work

**About us**

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

hybrid

remote

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0821079852 Applicants **£25,000 Per Annum** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Job Title**:Customer Service Advisor - **Start Date**:ASAP - 3 Months Contract (Possible Extension) - **Location**: Edinburgh EH2 - **Salary**:£25,000 per...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom LinkPoint Resources Ltd Full time

    Reference: - MH CSA 485421- Sector: - Account Manager, Administration, Brand Manager, Digital Marketeer, Events, General & Other, Marketing, Marketing & Business Development, Office Management, Office Support, Other, Other, Receptionist- Salary: - £30,000 Per Annum- Benefits: - Private Medical + Pension + Income Protection + Great Flexible Benefit-...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Service Advisor Location: Central Edinburgh Hours: 36 hours, Monday - Friday between 0830 - 1700 Start Date: Immediate Duration: Temporary, ongoing Pay rate: £11.81 per hour We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 263100559**£12.81 Per Hour** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Join Our Team as a Customer Service Advisor!** Are you passionate about making a positive impact on people's lives? Pertemps is currently recruiting dedicated individuals like...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Mettle Full time

    **Customer Service & Operations**, **Customer**: **Customer Service Advisor**: Edinburgh, United Kingdom Permanent Full Time R-00227290 **Power up what you do**: **This role is in Mettle**: Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account). Our people work differently depending on their jobs...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Are you a Customer Service Professional that is confident at dealing with complex queries?** **Have you previously worked in Financial Services within either the Banking, Pensions or Insurance industry?** **Do you have a passion for making a difference to customers lives?** **Our client, one of the UK's leading financial...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Barclays Full time

    **Customer Service Advisor** **Edinburgh** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Service Advisor** **LOCATION: Gyle shopping Centre** **SHIFT PATTERN: Saturday & Sunday, 15 HOURS PER WEEK** **PAY RATE: £10.82** PER HOUR** ABM UK is a leading provider of facility service solutions in the UK. With over 30 years of experience, we have built a reputation for delivering exceptional service to our...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom BES - Goole Full time

    Bailey Employment Services are recruiting on behalf of Lloyds Banking Group in Edinburgh.. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their mortgage servicing team. **As a...

  • Customer Services Advisor

    3 months ago

    Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Services Advisor** **LOCATION: Gyle Shopping Centre** **PAY RATE: £10.72 PER HOUR** **WORKING HOURS: Saturday 8 hours Sunday 7 hours, 15 hours per week** Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Renault Edinburgh 35 Hour contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Evanshalshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Evanshalshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh - Weekend Position** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Evans Halshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Evans Halshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **A basic salary of £26,000 with a bonus of £4,000 and pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom CA Ventures Full time

    We are recruiting for somebody with strong sales & customer service to join our **Novel Student **team as a Customer Service Advisor at our gorgeous Silk Mill Property in Edinburgh. You will play a key role within our on-site sales, events, and resident engagement at Silk Mill. The Customer Service Advisor is a full-time position (40 hours p/wk) with the...

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    3 months ago

    Edinburgh, United Kingdom GRM Bodycraft Ltd Full time

    We are looking for an enthusiastic, highly motivated Customer Service Advisor/Receptionist to join our busy team, Duties will include - Meeting and Greeting Customers - Processing new claims - Booking customers in for repairs - Arranging collections/deliveries - Customer Updates - Managing Courtesy Vehicles. - Dealing with all incoming/outgoing calls. -...

  • Customer Service Advisor

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Pertemps Full time

    Join Our Team as a Customer Service Advisor Are you passionate about making a positive impact on people's lives? Do you have experience in healthcare and customer service? Pertemps is currently recruiting dedicated individuals like you to join our team in Edinburgh City Centre on a temporary basis. Hours: 36 hours per week Shifts: Monday - Friday, 08:30...