Customer Services Assistant

4 weeks ago


Durham, United Kingdom Tempting Recruitment Full time

**Tempting Recruitment **are working on behalf of our client, a
**local authority** in
**Tyne and Wear**, to recruit an experienced
**Customer Services Assistant**. If you are looking to increase your earnings for the year,

**Contract: 3-6 months (Possible Extension)**

**Salary: £11.50p/h umbrella**

**Start: ASAP**

**Shift Pattern: 36 hours / Full-time**

**DUTIES**:

- To assist the Customer Services Officers and Team Coaches in the day-to-day provision of the front line service through face to face, telephone, self-service and e-based contacts.
- To deal effectively with customers service requests, answering queries, giving advice.
- To support the capture of corporate complaints, comments, compliments and suggestions from customers.
- To provide accurate information on all Council and partner services on both routine and complex issues.

**JOB REQUIREMENTS**:

- Experience of providing a customer-focused service in a demanding, fast paced customer service environment.
- Previous experience working within a local authority or a similar organisation.
- Experience of dealing with the public through a range of contact channels.
- 4 GCSE’s (A-C) or equivalent.
- Administrative skills and ability to process numerical data
- Ability to communicate clearly and deal with enquiries with diplomacy and sensitivity both verbally and in writing with a wide range of people

**If you are interested in this position, know anyone who would be interested in this position or would like to know more about this position or any other positions we are recruiting for, please contact Kim at Tempting Recruitment now



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