Senior Housing Officer

3 weeks ago


Great Yarmouth, United Kingdom Nacro Full time

Senior Housing Officer - Essex and Norfolk CAS2

**Senior Housing Support Worker - Essex and Norfolk**

**Location: Essex and Norfolk with travel to - (Norwich, Ipswich, Colchester, Chelmsford, Southend).**

**Salary - £26,478 (Including £200 Unsociable Hours Allowance)**

Job Type - Permanent/Full-Time

Hours - 40 hours (including 5 hours paid lunch breaks)

(Driving License and access to vehicle MANDATORY)

**The provision of the contract is a morning shift 08:00 - 16:00 and a late shift 14:00 - 22:00 with a rolling Rota for on-call shifts covering weeknights, weekends, and bank holidays However, there is flexibility around this which can be discussed at the interview.**

We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody. We are looking for a number of Senior Support Workers to join us at an exciting time of change.

**Who are we looking for?**

This is an exciting opportunity to join our team as a Senior Support Worker to make a positive impact on the lives of service users by co-ordinating the provision of direct housing related support and housing management services.

This will be achieved by working with area operation and central support teams and liaising with a range of external agencies and partners.

**Key Responsibilities**
- Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.
- Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits.
- Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.
- Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g. Local Authority, Social Services, Children’s teams etc.
- Carry a small caseload of complex need service users.
- Be a senior operational representative for complex case reviews with external professionals.
- Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required.
- Deputise for the Service Lead at external service or contract reviews as required.
- Deputise for Service Leads as required and line manage teams of support workers for temporary periods of time.
- Ensure teams are compliant with voids and arrears protocols and procedures and review performance data in conjunction with Service Leads intervening where there are areas of underperformance or non-compliance.
- Meet individual performance targets and contribute towards meeting team performance targets as required.
- Liaise with the Housing Management and Performance teams to monitor service performance and agree the implementation and reporting of any improvement actions.
- Be a lead Health and Safety and compliance role for the area in matters relating to gas certification; legionella, property standards and fire risk assessment completion and actions

**What you can expect from us**
- A dynamic and supportive team who delivers results for the people we support every day.
- The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
- A commitment to helping you learn and develop your career.
- Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.
- **This role requires regular travel and a Full Driving License with access to your vehicle are an essential criteria.**_

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.

For further information about the role, pleased click here.

For further information about Nacro’s amazing benefits, please click here

Pay: £26,478.00 per year

**Benefits**:

- Company pension
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 19/05/2024
Reference ID: CAS2562



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