Care Navigator

KEY DUTIES AND RESPONSIBILITIES Greeting and directing all patients. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional. Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant Clinician. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advise patients of relevant charges for private services.

Enter patient information onto the computer as required. Ensure that all new patients are registered onto the computer system promptly and accurately Patient notes and correspondence: Cover colleagues holiday/sickness periods as requested Premises: o Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured. Undertake any other additional duties appropriate to the post as requested by the POM, which could include clinical coding.

WORKING ENVIRONMENT Health and safety considerations must be adhered to as follows: Maintaining a thorough understanding of health and safety protocol for oneself and others. Using security systems within the Practice as instructed. Identifying potential risks within the Practice environment and undertaking to minimise such risks. Maintaining up-to-date knowledge and training of health and safety guidelines.

Understanding and utilising appropriate infection control procedures, maintaining hygiene in work areas and keeping the premises free from hazards. Immediate reporting of potential risks as identified.