Patient Administrator
3 weeks ago
A position has arisen for a Patient Administrator at the Princess Ann Hospital to support the administrative work for the Fetal Medicine service.
We are a friendly and supportive team dedicated to the service and mothers we come into contact with daily. The role is a valuable part of the woman's journey and an asset to our service. Our clinical team look after high-risk or problematic pregnancy, and women who may be carrying a baby with an abnormality. We see women who have already had babies with abnormalities, or who have a family history of genetic problems. We perform scans and other tests to tell us more about the baby's problem so that we can plan the right care for the rest of the pregnancy.
We have vacancies for 22.5 hrs over 3 days and full time 37.5 hours. Both roles are required to work a rota, 8am-4pm and 9am-5pm. If you are unable to commit to these hours please do not apply.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
WHAT WE CAN OFFER YOU
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
At UHS we are committed to providing a flexible working environment. We believe that it benefits everyone if we achieve a positive work-life balance. Whether you are balancing family, study or your wellbeing with your career, we want to support you so you can help our patients.
We’re proud to have been voted in the Top Five acute Trusts for our commitment to supporting our staff to achieve work-life balance.
UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme and life insurance.
YOUR RESPONSIBILITIES
WHAT YOU’LL DO
You will be responsible for all elements of administration of the patient journey, from clinic letter production to managing scans and outpatient appointments. Liaising closely with consultants and other clinical team members to ensure the smooth running of the admin functions. Confidentiality and a willingness to learn is essential. You will be dealing with bereavement packs and liaising with funeral directors.
You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills. You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition.
The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities.
You will need to have a high standard of spelling and grammar and someone who is committed to learn and develop. You will need to demonstrate compassion, patience, calmness with good communication skills. Due to the nature of this role a high level of organisation is essential.
WHAT WE’RE LOOKING FOR
- High standards of accuracy with attention to detail.
- Ability to communicate over the telephone and in person.
- Use of IT skills, including Microsoft Office suite
- The ability to work independently, seeking guidance where necessary
An understanding of the NHS is desirable. Advanced IT skills, proven experience of using a word processing package (preferably Microsoft Word) and excellent keyboard skills is essential.
This is an area of high activity. Good communication, organisation skills and the ability to prioritise your workload are essential for this role. You will need to have an accurate and systematic approach to your work and attention to detail. Effective communication skills are crucial as you will liaise with a variety of people including the general public and hospital staff. The ability to work either alone or co-operatively in a team environment are key to this role.
The successful post holder will be expected to cover colleagues in times of sickness and annual leave across our services.
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