Care Navigator

2 weeks ago

Liverpool, United Kingdom Aintree Park Group Practice Full time

AINTREE

PARK GROUP PRACTICE
- Working with Patients to achieve excellence in local health care_

**Job Title: Care Navigator**

**Reports To: Patient Services Manager**

**Accountable To: Operations Manager / Partners**

**Hours: 24 Hours per week**
- **Salary: £10.94 per hour. Increment after 6 months induction, then increment scales.**

**Job Purpose**

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

**Responsibilities**:

- Knowledge and use of EMIS Web
- Processing and issuing of prescriptions within standard timeframes as per practice policy
- Maintaining and monitoring the practice appointment system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Filing and retrieving of paperwork
- Clearing and restocking consultation rooms as required
- Awareness of monitoring the fridge temperatures
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying
- Keeping patient areas tidy and free from obstructions and clutter
- Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

**Human Resources**:

- Ensure practice policies are followed and update as necessary with particular reference to; appointments, communication, home visits, patient registration, repeat prescriptions, filing systems, births and deaths process.

**Premises and Equipment**:

- Delegated responsibility from the Operations Manager, in relation to all aspects of building maintenance and security.
- Responsible for stock maintenance at all levels and financial efficiency of the same.
- Oversee cleaning and hygiene at both Moss Lane and Oriel Drive.

**Information Technology**:

- Have full understanding of appointment system.
- Have a working knowledge of all software and hardware.
- Maintain In Touch patient information system.
- Deal with IT problems in the absence of the Operations Manager.
- Train staff in use of system.

**Health and Safety**:
The post-holder will implement and lead on the full range of promotion and management of their own and others’ health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures. This will include (but will not be limited to):

- Responsible for personal infection control and health and safety
- Using personal security systems within the workplace, according to practice guidelines
- Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas clean
- Undertaking periodic infection control training (minimum annually)
- Demonstrate due regard for safeguarding and promoting the welfare of children.

**Confidentiality**:

- All information relating to patients and staff gained through your employment and after leaving employment with Aintree Park Group Practice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence or may result in litigation.

**General**:

- Comply in full with the Data Protection Act and ensure confidentiality is maintained at all times.
- Attend courses/in-service training/meetings as required, and maintain a personal record of attendance.
- To Participate in the Development Review Process and maintain personal development plan.
- To be flexible member of the team providing cover for other relevant staff during absences
- To undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
- **Person Specification**

Essential

Desirable

**Experience**
- Excellent customer service skills
- Ability to work as part of a team
- Ability to maintain confidentiality handling sensitive information
- IT skills

**Communication**
- Communicate effectiv

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