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Liverpool, United Kingdom Gateacre Medical Centre Full time**Job Title**: Care Navigator Job Code: Recept1 Responsible To: Practice Manager Revision Date: 31.03.24 (V10) Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image...
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Medical Receptionist
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Liverpool, United Kingdom Aspire Recruitment Full timeMedical Receptionist / Care Navigator (EMIS Trained)Job Type: Permanent, Full TimeSalary:£23,400Hours:The working hours for this position are part time between 8:00 am and 6:30 pm. Additionally, you will be required to work one late night per week. I am currently seeking a motivated individual to join our team as Care Navigator/ Receptionist in a temp to...
Care Navigator
4 months ago
**JOB DESCRIPTION JOB TITLE**: Care Navigator West Derby Medical Centre REPORTS TO: Leadership team Senior Operational Manager Accountable to : Head of Operations HOURS: Flexible between 7:00 20:00 as per rota SALARY: £11.53 per hour Job Summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professionals in a courteous, efficient, and effective way. To possess excellent customer care skills and ensure all patients and staff are offered an effective, efficient, and courteous service always Provide general assistance within the whole Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures and protocols To work in accordance of written protocols Handling and opening of all mail coming into the surgery Scanning all hospital and clinics correspondence into the practice clinical system Digital fax and photocopy as requested Coding hospital discharge and clinic letters Taking action of all necessary hospital discharge letters/clinic letters Summarising patient files Registering & deducting new and old patients Checking NHS mail, OOH and electronic letters for any action needed i.e. eConsultations Using Iplato/Accurx to send text messages to patients Opening and closing of business premises Stocking clinicians rooms with all appropriate equipment Cold chaining (checking fridge temperatures are within range and reporting any abnormal readings to practice management) Use of PCSE for record movement and queries Reception Navigating patients to the most appropriate services i.e.
identifying emergencies, referring calls to nominated stakeholders. Liaising with patients at the reception desk and via telephone and also digitally Liaising with all non-practice staff i.e. ICB teams, Care home staff, Health Visitors, District Nurses Community matrons, Coroners office etc. Handling patient queries politely and courteously Processing repeat prescriptions Signing out controlled drug prescriptions Taking action of alerts for monitoring bloods/chronic illnesses ensuring patients are up to date Meeting QOF / IIF / GP Spec targets, and arranging appropriate appointments and adding correct invite codes Processing blood forms when instructed by GP or when checking if patient is overdue for any specific blood tests Making general referrals to Treatment room, district nurses etc.
