Customer Service Coordinator

2 weeks ago


LeighonSea, United Kingdom Viabl Ltd Full time

**The Able Group is an established company providing planned and reactive maintenance covering multiple trades across the UK.**

**Glazing-Locks-Plumbing-Gas & Heating-Drainage-Electrics-Pest Control**

We are seeking dynamic individuals for our Service Team based in our contact centre in Leigh on Sea.

**Our Customer Service Co-ordinators are the liaison point between the customer, supplier and engineer, responsible for co-ordinating all aspects of the service to ensure we provide a high-quality experience to our customers.**
- **Allocating jobs to the relevant engineer**
- **Speaking to engineers to monitor progress**
- **Taking details of work to be carried out and pricing accordingly**
- **Updating customers with information**

You will need to have initiative and common sense but also be able to follow procedure. You will be dealing with queries relating to existing and potential work, and you will be able to recognise and action problems and escalate when necessary. A high level of attention to detail is essential.

Experience of working in logistics or customer service environment is ideal but not essential, however you must have excellent written and verbal communication skills and be really confident on the phone.

We offer a fun, friendly working environment, with a casual dress code, Well-being Wednesdays (fresh fruit), monthly themed events in the office, and Monthly and Annual employee awards. You will also have access to the Sage Benefits Scheme which includes a Wellbeing service, OnDemand GP and discounts on shopping, cinema holidays and more.

Shifts available:
1. 09:00-18:00 Monday to Saturday, scheduled days off Tuesday and Sunday

2. 12:00-21:00 Monday to Saturday, scheduled days off Tuesday and Sunday

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,440.00 per year

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

COVID-19 considerations:
Viabl Ltd are fully committed to the health and safety of their employees, and are compliant with all current guidelines.

Ability to commute/relocate:

- Leigh-on-Sea, SS9 5PR: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How do you feel about working a day at the weekend?
- What interests you about this job?

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

Expected start date: 23/01/2023


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