Customer Services Coordinator Fluent German

3 weeks ago


Winchester, United Kingdom Tate Full time

**Customer Services Coordinator** Winchester (Outskirts) £28/£30,000

**The Role**
- Sales order Processing and associated tasks; order entry, creation of shipping and compliance documents for export and final invoices.
- Processing payments over the phone using Paypal
- Requesting and providing freight quotes from our dispatch team.
- Preparation and conversion of pro forma invoices in conjunction with checking for monies received daily into company bank account.
- Setting up of new accounts and ongoing administrative account maintenance.
- Filing of quote information and updating of customer price lists where appropriate
- Working closely with members of the Sales Team to continuously improve the service received by customers.
- Processing of customer complaints, including providing refunds and credit note and organising returns.
- Arranging for samples to be sent out to potential and future customers.
- Regular liaison with UK production staff regarding UK orders and lead times
- Provide occasional language support to technical department for technical enquiries in German.
- Provide occasional translation support to the Marketing department for sales and marketing collateral.

**The Person**
- Due to the location of the role, you will need your own transport.
- Minimum of 2 years' experience in a Customer Services/Account Management environment.
- Equivalent of Maths and English GCSE
- A Levels or equivalent
- Fluent German is essential.

This is an office-based role working Monday to Friday. There is parking on-site.

Tate is acting as an Employment Business in relation to this vacancy.


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