Blue Direct Team Leader

3 months ago

Sevenoaks, United Kingdom Blue Motor Finance Ltd Full time

**Job purpose**

The main focus of the role is ensure the team are driven to reach both individual and collective targets while retaining high standards and maintaining good customer outcomes. The leader must ensure sufficient training is given to new starters in the team as well as delivering high levels of development lessons for more experienced members to ensure they are maintaining the level of performance that is expected. The leader will report directly into the Head of Department and will be involved in recruitment, quality assessment and managing relationships with the external sales force and internal departments.

**Dimensions**
- Driving day to day performance of a sales team to hit ambitious monthly targets.
- Lead the ongoing development of QC/QA to continually evolve the process of keeping customers well informed about their finance journey in line with consumer duty.
- Ongoing development of sales staff to improve performance against target
- Perform monthly reviews with each member of the team, as well as quarterly reviews alongside Head of department.
- Constant review and awareness of correct process and procedure documents including development if required.
- Managing rollouts of new process, procedures and products
- Oversee Lead manager daily and make sure allocation is being actioned in a timely and accurate manor, all accounts are being kept up to date including action or allocation to cover sickness/days in lieu
- Awareness and development of ongoing product, partnerships and tech development within the Blue Direct area.
- Managing people HR, team rota, sickness, annual leave and overtime.
- Working as part of the leadership team on recruitment.
- Initial point of contact for the external sales force, including technical issues and managing relationships and potential disputes with supporting dealerships.
- Continued feedback to head on department on existing systems and process.
- Assist manager in other tasks that relate to the running of the Direct Sales team
- Working as part of the sales team on the telephone if required.
- Keep up to date with Blues products and services
- To present Blue in a professional and confidential manner at all times.

**Knowledge, skills and experience required**
- Customer focused telephone experience from a sales environment.
- Exceptional team leadership skills, as well as being confident in managing individuals.
- Good educational background with proficiency demonstrable in Maths and English
- Excellent verbal and written communication skills
- Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
- Ability to understand and comply with documented processes, policies and procedures as well as working alongside manager to develop new ones.
- Essential time keeping and being flexible and willing to step up when required if the team are short staffed

**Additional information**
- Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
- Current shift pattern of 9 5.30 Monday to Friday and 9-5 Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
- Able to reliably commute to office

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