Service Administrator

5 months ago


Portsmouth, United Kingdom Harwoods Group Full time

JOB PURPOSE

The role of the Service Administrator is to:

- Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.

Department/Business/Location:
Service

Reports to:
Aftersales Manager

KEY RESPONSIBILITIES
- Record vehicle detail and customer requirements accurately and effectively.
- Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in.
- Ensure upsell opportunities are recorded.
- Call customers and remind them of their booking 24 hours beforehand.
- Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
- Ensure 100% customer follow-up post visit.
- Carry out self-audits on all completed job packs to ensure manufacturer compliance.

Skills & Requirements

Essential
- Smart appearance.
- Competency in numeracy, literacy and IT.
- Energy and enthusiasm.
- Attention to detail.

Experience

Desirable
- Experience in administrator roles.

Hours: Mon - Fri 8am - 6pm or 9am - 5pm + 1 in 3 Saaturdays 8am - 12.30pm

**Job Types**: Full-time, Permanent

**Salary**: £25,460.00-£32,460.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person


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