Head of Customer Service

2 months ago


BurtonOnTrent, United Kingdom Marshalls PLC Full time

**In this exciting new position, you'll play a pivotal role in championing customer-centricity.**
**We’re looking for a first-class, inspirational change leader**

Join us on our mission to advance the roofing industry through next-level designs, products, and manufacturing processes. Marley is at the forefront of pitched roof systems, leading the way in sustainability and innovation. With a century of know-how, we're the trusted partners for architects, contractors, and roofing professionals.

**What's the mission?**
In this brand-new role, you’ll guide a team of Customer Experience Managers, Customer Service Advisors, and Internal Sales Support. It’s an exciting opportunity where you’ll hold operational responsibility for leading service and driving impactful and bold improvements to support our commercial strategy. Collaborating with various functions, you'll strive to enhance efficiency and elevate customer experience based on your insights. Turn up your highly tuned influencing skills and maximise your passion for developing people. You'll support our manufacturing business, ensuring quality outcomes and implementing necessary corrective measures; you’ll align your efforts to invigorate and motivate the entire organisation.

Your insightful management of team resources to meet current and future demands will be instrumental in building a high-performing, engaged customer service team. This entails influencing recruitment, enhancing team performance, and inspiring ongoing improvements.

Your new role is about providing the best leadership and fostering collaboration to achieve shared success and exceptional service for our valued customers.

**And after that**
Your new team is looking for a forward-thinking, positive and courageous leader. This is an exciting opportunity for someone who wants to embed their vision, raise the bar, and push their potential. We expect you, your team, and Marley to grow in line with our strategy and company values.

**What are the mission-critical skills?**
It’s a big mission in a high-profile role that will certainly give you lots of opportunities. We think this role would be suited to someone who has experience or skills in:

- Leading and developing a customer service team
- Setting and meeting targets
- An understanding of supply chain would be a bonus
- Change management or improvements
- Metrics - reporting on performance and customer service index scores
- Commerciality to support sales growth
- Forging strong, lasting relationships

**What's in it for you?**
Our aim is to ensure we meet the needs of each colleague, providing inspiration for everyone to blossom into their best selves. We see this as an exciting opportunity for someone who wants to develop their career. Some of our benefits include:

- Guaranteed Christmas holidays
- Development opportunities
- 36.5 hours Monday to Friday
- Office based
- Personal Medical Insurance
- 26 Holidays + bank holidays
- Company Pension up to 15% (5% Employee, 10% Employer)
- Cycle-to-work scheme
- Employee Discount programme
- Refer a friend scheme
- Share Purchase Plan
- Employee Assistance programme - Financial, Physical and Mental Wellbeing
- Free onsite parking

**More about Marley and Marshalls Group**
Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.

**Equal Opportunities**
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity - it’s the right thing to do We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself

**This advert will self-destruct on 6th May 2024**

**No agencies, thank you**

**#INDHP



  • Burton-On-Trent, United Kingdom Ministry of Justice Full time

    **Head of Branston Records Management Service - 76547** **£37,683 - £41,506** **Burton-upon-Trent**: **_ Head of Branston Records Management Service - Maternity Cover_** **Reports To** Head of Branston Operations **Location & Terms of appointment** This is a temporary post based in Branston, Burton-on-Trent, Staffordshire, to cover maternity leave 12...


  • Burton-On-Trent, United Kingdom Marshalls PLC Full time

    **In this exciting new position, you'll play a pivotal role in championing customer-centricity.** **We’re looking for a top-notch, inspirational change leader!** Join us on our mission to advance the whole roofing industry through next level designs, products, and manufacturing processes. Marley is at the forefront of pitched roof systems, leading the...

  • Customer Service

    2 months ago


    Newark-on-Trent, United Kingdom Quality Service Recruitment Full time

    Immediate starts available for Customer Service / Administrators out of the Newark area. We can offer very flexible working hours and you can work between 20-39 hours per week depending on what your availability is. Those who must work around school hours - this could be a perfect role for you! **About Quality Service Recruitment**: We are proud to be one...


  • Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full time

    Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact....


  • Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full time

    Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact....


  • Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full time

    Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact....


  • Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full time

    Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact....


  • Burton-On-Trent, United Kingdom Trent & Dove Housing Full time

    Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact....


  • Burton-On-Trent, United Kingdom Diamond Bus Company Full time

    Reporting to the Operations Manager, the role of Customer Service Advisor will be to demonstrate excellent customer service to customer queries through a range of communication tools. You will lead and manage the customer complaints process, lead on communications designed to inform customers and provide a consistent quality of service to our customers. The...


  • Burton-On-Trent, United Kingdom Rewards4 Full time

    **Position**:Customer Service Associate **Job Status/Type**: Permanent. **Location**:Hybrid - Burton upon Trent. **Salary**: £23,000 per annum rising to £25,000 per annum after successful probation. Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland. Our business is trusted by over 60+ sports clubs,...


  • Burton-On-Trent, United Kingdom Rewards4 Full time

    **Position**:Customer Service Associate **Job Status/Type**: Permanent. **Location**:Hybrid - Burton upon Trent. **Salary**: £23,000 per annum. Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland. Our business is trusted by over 60+ sports clubs, racecourses and sports organisations and with over two...


  • Burton-On-Trent, United Kingdom Solmar Villas Full time

    **About Us** Solmar Villas are a multi - award winning, positively focussed, driven business, offering high quality villa holidays, with over 2000 beautifully selected villas across more than 20 destinations with our Head office based in Burton-on-Trent in Staffordshire. With 30 years of service excellence and a wealth of awards under our belt, we continue...

  • Customer Service

    1 month ago


    Burton-On-Trent, United Kingdom Niche employment solutions Full time

    **Customer Service Executive** **Leicestershire** **£28,000** My client is looking to recruit an experienced customer success advisor to join their team within a proactive company. The customer service executive role will develop between several different departments. From customers issues, customer retention, nurturing and growing the existing customers...


  • Burton-On-Trent, United Kingdom Drive DeVilbiss Healthcare Full time

    **Who is Drive DeVilbiss** Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the...


  • Burton-On-Trent, United Kingdom William Hill Full time

    **Location** Derbyshire, Burton upon trent, Uxbridge Street, DE14 3JU **Contract type** Full-time **Salary** £23,989.39 **Hours** 37.5 - For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. - As a Team Leader in one...


  • Burton-On-Trent, United Kingdom Ministry of Justice Full time

    Salary - £39,868 - £43,535 Number of jobs available - 1 Detail of reserve list - 12 Months Region - West Midlands City/Town - Burton-upon-Trent Building/Site - BRANSTON REGISTRY BURTON-ON-TRENT, DE14 3EG Grade - SEO Organisation Grade for MoJ - SEO Post Type - Permanent Working Pattern - Full Time, Part Time Role Type - Operational Delivery Will...


  • Burton-On-Trent, United Kingdom Groomfield Recruitment Ltd Full time

    Groomfield Recruitment are on lookout for a Customer Service Administrator to join our client's team based in Burton on Trent due to their growth and expansion. This role is perfect for someone who is passionate about delivering exceptional customer service and making a positive impact on customers' experiences. Starting salary of £25,000-£28,000 per...


  • Burton-On-Trent, United Kingdom F H Brundle Full time

    Day to day duties will include: - Using the inhouse database to identify and contact existing customers to generate new orders and increased business. - Building positive and longstanding relationships to understand the customers needs. - Processing orders, keeping customer details accurate and up to date. - Answering queries and providing up to date...


  • Burton-On-Trent, United Kingdom Proactive Personnel Ltd Full time

    Proactive Personnel Ltd are currently recruiting for a Customer Service Advisor for our automotive client based in Burton on Trent. **You must have a background in customer service to be considered for this role.** 45 hours (8.5 hour days between 07:30 - 18:00), and alternate Saturdays (5 hours). You will be responsible for providing our clients existing...


  • Burton-On-Trent, United Kingdom Spectrum Telecommunications Limited Full time

    Spectrum is seeking a confident and enthusiastic Customer Service Assistant to be the initial point of contact for all customer service queries. Manage faults and queries for customers from initial contact until resolution. **Responsibilities**: 1) Taking calls on the Customer service desk from customers and logging their issue or query in the CRM. 2)...