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Patient Administration Officer
2 months ago
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Are you ready to embark on an exciting journey as a Patient Administration Officer (PAO) at our cutting-edge centre located in Maidstone? Join our dedicated team at GenesisCare and be a part of something extraordinary.
About Us:
GenesisCare is a global oncology specialist, recognised as one of the Top 1% of healthcare providers worldwide. At GenesisCare, we're at the forefront of technology and innovation, revolutionising the way patients experience cancer treatment and care. We are committed to doing right by our patients, partners, and each other.
The Role:
As a Patient Administration Officer (PAO) with us, you'll play a pivotal role in ensuring all patient referrals are processed and appointments are booked efficiently in accordance with GenesisCare policies and will undertake all administrative activities required along with providing excellent customer care to patients and visitors attending the Centre. This is your opportunity to make a meaningful impact and grow in your career.
What You'll Do:
- Work closely with consultants and secretaries to provide support in the patient referral pathway
- Act as point of contact for all patients ensuring a professional and efficient service
- Confirming receipt of referrals and registration for all patients referred for Radiotherapy and Outpatient clinics. At our Medical Centre you will also be responsible for Chemotherapy, Diagnostics, Theranostics (Windsor only) referral.
What You'll Have:
Experience and skills:
- Possess excellent verbal and written communication skills.
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Evidence of an empathetic and holistic approach to patient care
- Experience with resolving complaints satisfactorily
Qualifications and Knowledge:
- Experience of using MOSAIQ IT package an advantage
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector preferred.
Why Choose GenesisCare:
Discover what's in store for you when you join the GenesisCare team:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy/sell annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Receive exceptional care for you and your family with free radiotherapy treatment.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are:
We are a global team of over 6,000 highly skilled healthcare professionals and support staff, spanning Australia, the U.K, Spain, and China. Together, we design cutting-edge treatments for cancer and heart disease, empowering patients to achieve their best possible life outcomes.
Our Global Impact:
With a presence in 580+ centres worldwide, our team cares for over 1.4 million patients annually across our Oncology, Cardiology, and Sleep Medicine Centres. We prioritise people-centricity in everything we do, fostering a culture of 'care' that is patient-focused and performance-driven.
At GenesisCare, we live by our people promise: "Do your life's best work, by always growing, having a profound human impact, and making great things happen together." If you're passionate about making a real difference, we invite you to join us in shaping the future of healthcare at GenesisCare.
GenesisCare is an Equal Opportunity Employer.
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