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Reservations Agent

4 months ago

Hounslow, United Kingdom Ibis Budget London Heathrow Central Full time

Are you bubbly, motivated and ready for a new challenge? We are looking for an individual with hospitality experience who wants to join our Reservations team

Your **responsibilities **will include:

- Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Assist in the optimisation of hotel occupancy & average room rates by ensure all reservations are accurately actioned within the same working day.
- Ensure that all details are updated in a timely manner for group bookings (chasing of options, contracts, rooming lists, proforma invoices, prepayment etc.)
- To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links
- To be up to date with restricted dates, special offers and promotions
- Complete checks for duplicate bookings and take necessary action
- Handles and resolve all customers complaints in an efficient manner
- Ensures that all payments are handled securely
- Ensure all outward correspondence complies with company procedures and any unusual correspondence is flagged to the Reservations Manager.
- Ensure that any requests are passed onto the relevant department for action
- Offer and explain “ALL” Loyalty Programme to customers.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Any other duties assigned from time to time by the Department Manager/Supervisor. This may include reception and F&B related duties.

**Work Experience**
- Desirable to have one years experience in this role or similar
- Excellent communication, presentation and interpersonal skills - a strong team player.
- Good organisational skills.
- Experience in the following systems is desirable - Resaweb, Opera, Office Apps (Excel, Word, Outlook and Teams mainly)
- Fluent in English - spoken & written.

**Benefits**
- Access to Accor hotels discounts & benefits.
- Automatic enrollment into a workplace pension scheme
- Access to exclusive high street & lifestyle offers for you and your family
- Career opportunities within the UK, Europe & Internationally.
- Employee Assistance Programme
- Complimentary meals on duty prepared by our creative chefs
- Career opportunities across a network of international brands in more than 5100 hotels across 110 countries

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: From £10.00 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Hounslow: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: HB987RES