Customer Service Advisor

3 weeks ago

Liverpool, United Kingdom Page Personnel Full time

FTC until Jan 2024 - HYBRID WORKING
- Immediate start

**About Our Client**:
The position of a Customer Service Advisor is both challenging and diverse. After completing an initial training program, those who are selected will have the responsibility of providing exceptional customer experiences in all interactions.

Your task will be to exceed and fulfill all customer needs while adhering to policies, procedures, and regulations.

Primary Responsibilities of the Customer Service Advisor:

- Provide assistance in resolving customer issues effectively on the first attempt, aiming for a high success rate.
- Identify and communicate potential concerns that could impact customers to the relevant departments, offering suggestions for improvement.
- Regularly assess and rectify any inefficiencies within processes, procedures, and touch points that affect customers.
- Collaborate within a team, ensuring both individual and collective tasks are accomplished within designated time lines.
- Prioritise customers and their needs, emphasising quality, timeliness, and an exceptional customer experience, while valuing substantial customer relationships.
- Maintain and manage customer accounts meticulously, ensuring accurate and up-to-date records of outcomes and actions.
- Demonstrate effective problem-solving skills and escalate concerns to your supervisor when necessary.
- Take appropriate measures in handling complaints and rectifying errors promptly and satisfactorily.
- Contribute actively to team-driven continuous improvement initiatives with a customer-centric approach.
- Gather feedback and represent the customer's viewpoint, aiding other business segments in user acceptance and customer experience testing.
- Fulfil daily, weekly, and monthly reporting requirements assigned by your supervisor.

**The Successful Applicant**:
Required Skills & Experience:

- You exhibit excellent interpersonal and communication abilities.
- You possess prior experience in a customer-facing role and demonstrate a strong commitment to prioritising the customer.
- You maintain a positive and proactive attitude.
- Your attention to detail is sharp.
- Your organisational and methodical approach allows you to remain composed under pressure.
- Your problem-solving skills are adept.
- Your time-management skills are commendable, and you consistently adhere to tasks.
- You uphold accountability for your actions and treat individuals with respect.
- You can effectively collaborate with colleagues both within and outside of your department.

**What's on Offer**:

- Immediate start
- Call centre
- Hyrbid working

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