Resource Planning Insight Lead

1 week ago

Birmingham, United Kingdom Sigma Financial Group Full time

**Location**: Hybrid - Home / Birmingham
**Contract Type**:Permanent
**Hours**:Full Time, 40 per week
**Salary**: Competitive plus benefits

**Role overview: **

We are different, so why not join us.
If you are an experienced Resource Planner, with a solid reporting mindset looking to make this newly created Resource Planning Insight Lead role your own, and lead on developing the foundation for consistent reporting across the business - then we have the perfect role for you.
**What's in it for you (apart from joining an all-round fabulous place to work) **

(We are actually about to launch our revamped Benefits Offering so watch this space, but what we can mention in the meantime is):
- Autonomy and scope
- A challenge
- The opportunity to make a newly created role your own
- Fantastic people-orientated culture
- 9-5.30pm Monday-Friday
- Working from the comfort of your own home with occasional travel as required
- Length of Service Gift Days
- Real Career Development opportunities
- 22 days holiday (and bank holidays)
- Treedom scheme - all employees upon passing probation are gifted a tree to plant in the Sigma forest
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Joining a diverse and inclusive workplace
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
And much more
**What you'll do and be part of? **

You will report to Edward, our Performance Analyst Manager, and own the development and delivery of a new suite of reporting across all operational and support areas of the business, building a foundation of reporting from Resource Planning centric data, and building in existing operational metrics as required. You will work closely with the Resource Planning team to understand the calculation of key metrics, while documenting these for context for the wider MI team. You will use your project management skills to gather requirements from your key stakeholders translating these into deliverables and creating a plan for the building, validation, testing and roll-out of the reporting suite.
You will work with a range of tools, predominantly Power BI, Excel and PowerPoint, to produce complex but easy to understand dashboards and reports. You will be self-motivated and driven to achieve your goals and deliverables, working on your own initiative, calling out where the delivery of outputs is at risk and proactively chasing to resolve any issues. You will use your Data Analytics skills to suggest and produce insight from the suite of reports you've produced, to improve operational efficiency, highlight issues and areas for improvement and support maximising the best commercial output for Sigma and our Clients.
**What will you bring? **
- You will have 2 years' experience in the capacity of a Performance Analyst or Data Analyst role
- You will have 2 years' experience in or alongside a Resource Planning role
- You will be an expert in gathering requirements, translating these into deliverables and creating a plan for the building, validation, testing and roll-out of the reporting suite
- You will ideally have Project Management experience and have exposure to the BPO environment
- You have SQL and Power BI experience which is considered to be highly beneficial
- You have effective communication skills (verbal, written and presentation)
- You are competent in the use of Microsoft Office
- You are confident with presenting to Senior Management
- You have experience running workshops and working with business stakeholders to devise appropriate reporting and dashboard formats
- You have experience working closely with key operational stakeholders to understand the wider business objectives and how quality data solutions can make a positive impact.

**Who are We? Sigma, part of the Digicall Group **

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes. We are FCA Regulated with a 5,000+ team providing end to end customer management, retention, revenue protection and complaints management.
Sigma Financial Group is committed to promoting a diverse and inclusive workplace. Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.
**What's next? **

You may have experience of the following: Resource Planner, Resource Planning Manager, Work Scheduling Manager, Staff Planner, Staff Planning, Resource Scheduler, Planning, Floor Manager, Resource Analyst, Resource Manager, Operations Management, Operations Manager, Call Centre, Contact Centre, Forecasting, Performance Analyst, Data Analyst, etc.
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