Customer Experience Coordinator

3 weeks ago

Basingstoke, United Kingdom Net Recruit Full time

**Your Company**:
A growing, and highly successful engineering business has approached the NET Recruit team to assist them in their search for a Customer Experience Coordinator, to report into the office located in the Basingstoke area. Creating and maintaining products to an exceptionally high standard, this business is involved at every step of the process, from inception to delivery and pride themselves on retaining many happy customers year on year.

This position will play a crucial and integral role in the future of the company, providing excellent support and customer service to ensure cohesiveness is delivered every step of the way for customers and that their ongoing queries are handled professionally and in a timely manner. In turn, this will enable many of the other internal teams to deliver excellent services that gain the business not only a fantastic reputation but also results in repeat and sustained business.

Typical hours for this role can be expected to be 7:30am - 16:30pm.

**Your Role and Responsibilities**
- While in this position your duties may include but are not limited to:_
- Handling incoming calls from suppliers and technicians as well as customer enquiries on a daily basis while providing an exceptional standard of customer service
- Building and maintaining strong working customer relationships, managing their daily expectations and needs to ensure the business is meeting these
- Making outgoing calls to customers to check on how the business is meeting their requirements
- Dealing with website chat questions from existing and potential customers, escalating matters as appropriate and answering queries where possible
- Liaising with service managers to ensure that the business offerings are in line with current customer expectations
- Supporting the internal teams with parts and scheduling matters for jobs when required
- Problem solving queries as needed by the team
- Assisting with the raising of invoices, as needed, and the filing of other documentation relating to the customers

**What you will need to Apply**:
The business is looking for a strong administrator to sit within this role, possessing several years of relevant good customer service experience. The person within this role will need to possess impeccable communication abilities, both in written but especially through spoken form, and feel confident to proactively handle queries via telephone. To be successful within this role, the business is looking for an organised and clear-thinking individual capable of working in a fast-paced sales environment whilst managing a demanding workload. It would also be highly beneficial to possess experience and knowledge surrounding the
**HVAC industry** as well.

**What you will get in Return**:
While in this position, you will also have access to excellent market leading training to further your knowledge, which will help you to not only succeed within the role but also develop further and this will also be supplemented by good internal opportunities for career growth both within the team and cross-functional. You will be surrounded by ambitious like-minded people and supportive managers who will facilitate your growth and developmental journey.

To enquire further about this exciting role, please reach out to:
**Sian Peters - Talent Acquisition Specialist**

**M**: 07842 415723

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