Associate Director of Operations Integrated Care
2 months ago
The post holder will work with the Director of Integrated Community Health Services, the Associate Director of Operations CNWL and the Integrated Care Service Line Management Team to provide strong operational management and leadership for services within the portfolio of Intermediate Care and Adult Community Services.
- Intermediate Care - Clayponds Hospital, Rapid Response, Pathway 1, Ealing Hospital Discharge Hub. Ealing Community Partners Referral Hub
- Leadership for the Hammersmith & Fulham Community Independence Service
- Associated Voluntary Sector Services
- Locality Services (Community Nursing, Specialist Nursing - Tissue Viability, Continence Service, Care Coordination Service)
- Long-term conditions Services (Diabetes, Respiratory, Health education and Training)
- Psychological Medicine
- Community Team for People with Learning Disabilities
- Associated Voluntary Sector Services
**Key dates**:
**Planned stakeholder event**: 9th February 2023
**Planned interview date**: 10th February 2023
The post holder is a key member of the Integrated Care Service Line senior management team and will:
- be responsible for the strategic and operational management of Ealing Community Partners services under the West London NHS portfolio.
- ensure appropriate interfaces are maintained across West London NHS Trust’s other service lines hosting mental health services to support the delivery of integrated physical and mental healthcare
- ensure delivery of the required levels of performance; financial balance; and maintain high quality standards across the services
- ensure the successful implementation of relevant transformation plans
- work across the local health and care system, including with external partners, to ensure key interfaces relating to service delivery and effective flow of patient pathways are delivered
- lead on the operational delivery of key metrics and other agreed outcomes to support business as usual, as well as the agreed metrics emerging from service developments
- lead and support clinical staff who provide direct clinical care
- lead on the organisation of on-call arrangements
West London NHS Trust is one of the most diverse providers of mental and physical health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We are rated good overall by the Care Quality Commission (CQC).
Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Strategic and Operational management
- To be responsible for the strategic and operational management of community services in Integrated Care Service Line as well as ensuring clear links with elements of the Ealing Community Contract delivered in other West London service lines. Elements delivered by our subcontractor CNWL will report into the other ECP Associate Director, but there will be a requirement for close working and, at times, cross cover.
- To work with the Director of Integrated Community Health Services and others continuously to improve services and to ensure that all aspects of high standards of patient care are adhered to.
- To provide line management and supervision to managers within the service line and ensure that all staff in the service line receive appropriate supervision including professional and clinical supervision, personal development plans and regular reflective practice. To directly line manage the Heads of Planned and Unplanned Care.
- To maintain contact with patients and carers of patients using services, as required
- To maintain a programme of regular engagement, visits, shadowing and visibility across all services including working flexibly across a number of sites and undertaking shadowing and attending team clinical and operational meetings to support understanding of service level issues and positive communications with front-line staff and patients
- To ensure that clinical governance mechanisms are in place, driven at a local level, ensuring lessons are learnt and experience informs ‘best practice’
- To put in place performance management systems to ensure that all aspects of performance both clinical and operational are aligned to the expectations outlined within the ECP strategic objectives. This will include current business as usual performance objectives as well as those rela
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