Library and Membership Support Officer

3 weeks ago

Glasgow, United Kingdom IDOX plc Full time

**Library and Membership Support Officer**

**The Knowledge Exchange - Idox Funding &**
**Information Services**

**Hyrbid/Glasgow 3 days per week in office - 2 days at home**

**About the role**

Idox has an exciting opportunity for an enthusiastic individual to join the Knowledge Exchange Library team. The Knowledge Exchange provides information services to researchers and professionals in local authorities, public agencies, government departments, consultancies and research units across the
UK.

As a Library and Membership Support Officer, you are responsible for supporting the research team and the Membership Manager in the delivery of customer-facing services. This includes a variety of administration and library duties, including responding to customer requests, maintaining a physical and electronic document library, and preparing work for external contractors.

Being part of the team offers the chance to provide information that is guiding both policy making and practice in many different organisations, and helping to improve decision making and the use of evidence in the public sector.

Idox is proactive in ensuring career opportunities for all our colleagues, we would support you in gaining further professional qualification, respecting diversity and looking to improve our gender pay gaps. We offer flexible working as well as a benefits package which supports wellbeing, and a positive approach to achieving a decent work-life balance whilst supporting your professional ambitions and interests.

**You would be responsible for**:
Reporting to the Membership Manager, you will support delivery of our library services and be a first point of contact for user enquiries.

You’ll need to be comfortable working independently as part of a small team. There is no direct budgetary responsibility, however you will be expected to contribute to effective financial reporting and cost control.

**Main responsibilities**
- Act as a first point of contact for users of the Knowledge Exchange, either answering their enquiry or sending on to the appropriate person in the team.
- Support the Membership Manager with the delivery of user training
- Provide a document delivery service to member organisations, dealing with postal loans, interlibrary loans, and provision of electronic documents.
- Maintain an electronic collection of reports and articles in a document management system, ensuring that they are uploaded and indexed appropriately.
- Manage the daily receipt of journals and other publications, using internal systems.
- Liaise with publishers and subscription agents to ensure the timely receipt of books and journals.
- Maintain an orderly collection of hard copy journals, and prepare journal stock for movement offsite on a regular basis.
- Write indicative abstracts for documents to be added to the library catalogue
- Support the Membership Manager with general tasks relating to customer development, including collating statistics and assisting with ad hoc marketing and promotional campaigns.
- Support the Membership Manager with customer administration tasks, including invoicing and logging of customer engagement using Agresso and Salesforce when required
- Support the accurate use of internal data, logging agreed activities in order to support internal planning, using Access, Excel and other software as appropriate.
- Perform any other administrative duties required for the smooth operation of the service and delivery of the Business Plan.

**To be successful in this role**:
The Library and Membership Support Officer works in a small team of six people. This role would suit someone with experience working in an information or research environment. Support and training will be provided where necessary.

Since the Knowledge Exchange is a commercial, customer-facing business, the post-holder should demonstrate the ability to deal with customers and internal colleagues in a professional way and possess a high standard of verbal and written communication skills.

You’ll need to show:

- Experience of working in a library or information environment or information studies degree
- Confidence in communicating with clients, both verbally and in writing
- Confidence presenting to groups
- Good record keeping skills, with keen attention to detail
- The discipline to manage and prioritise your personal workload
- Strong customer-centric approach

**Additional desirable qualities**:

- Degree-level qualification.
- Open to learning and development
- Strong IT skills, particularly a working knowledge of MS Office (Word, Access, Excel and

Outlook).

**About Idox**

© Idox Job title Month and Year

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard
- working process engines deliver exceptio

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