Business Support Assistant

2 weeks ago


Glasgow, United Kingdom The Mungo Foundation Full time
Role Reporting to the Business Support Officer, this role provides confidential and professional administrative support to the Business Support and Learning & Development functions. The post holder will be responsible for delivering an effective and efficient reception service, acting as first point of contact for incoming enquires from a wide range of stakeholders, and for providing administrative support to the Learning & Development team. Working as part of the Business Support and Learning and Development Team, you will: Provide confidential and professional administrative support to the Business Support and Learning & Development functions Ensure the Head Office is well-equipped Undertake reception duties, welcoming and directing visitors Handle general enquiries to the organisation received in person, and via email and telephone Act as the first point of contact for the organisation by answering calls and helping with queries from the public, staff, and professional bodies Record complaints and input to the complaints database Act as the point of contact for the Learning & Development team, managing the L&D shared inbox and liaising with staff and internal/external trainers Manage training events, statistics and staff records/qualifications on iTrent Assist in the preparation of reports with accuracy and efficiency Support the completion of funded training applications, evaluation and feedback Ensure all daily, weekly, and monthly Head Office Health & Safety checks are undertaken and signed off Act as Fire Warden and First Aid Appointed Person Coordinate office cleaning activities at Head Office Update staff lists on a monthly basis and as required Provide support for maintenance issues at services Arrange quotes for new work and renewals at Head Office Collate meter readings from services and submit them to utilities company Ensure all records are stored and retained in line with audit and GDPR requirements Undertake other administration tasks as required Essential requirements for the role Experience of general office practices, procedures and systems including MS Office (Word, Excel, PowerPoint, Outlook, SharePoint) and Adobe Acrobat Knowledge of records management including record retention and GDPR legislation Excellent verbal and written communication skills with good attention to detail Able to work effectively in a team or autonomously as required Able to maintain confidentiality of sensitive information Can work to multiple deadlines and handle multiple projects simultaneously Desirable requirements for the role Minimum of SVQ Business Administration or equivalent qualification Experience of working in third/charity or public sector Experience of working within Corporate/Business Services Customer service experience We value our staff very highly. Alongside competitive terms and conditions we also offer membership of a great employee benefits’ scheme with fantastic shopping discounts, a credit union and workplace pension plus numerous training and development opportunities.

Application notes Please send your current CV and supporting statement detailing why you be a good fit for us by initially selecting the s1jobs apply button.


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