People Relations Change Advisor

3 months ago

London, United Kingdom Entain Full time

**About The Role**:
As a People Relations Change Advisor - 12m FTC, you will be supporting Entain's people managers in multiple locations and jurisdictions, to manage people effectively and minimise both reputational and monetary risk within our business. Through effective advice and case management, you'll be responsible for ensuring our managers conduct all employee relations matters with a fair and consistent approach and in line with local legislation, along with building key relationships and promoting a positive employee relations culture within our business.

Reporting to the Global People Relations Team Leader, you will be part of the People & Culture Team.

You’ll be the first point of contact for any employee relations queries across the globe that cannot be resolved by our first-line team, and for any matters that require additional people manager support due to complexity. Cases need to be managed end-to-end through our case management system to a timely resolution and in line with departmental and customer SLA’s.

With a focus on quality, you’d need to ensure that you have assessed the risk profile of each case including potential reputation damage and the potential for litigation as well as ensuring compliance with local legislation and internal policy.

You’ll also assist our Global People Relation Partners on multiple people projects, ensuring that the support and advice provided, takes into account both best practice and the relevant local legislation along with Entain policy, process and procedure.

**What you will do**

**_ Accountabilities_**_:_
- _Management of, and quality assurance of, all employee relations cases end-to-end to reach a desired and appropriate outcome and conclusion._
- _Escalating risks/concerns to Senior Employee Relations Advisors and Employee Relations Business Partners._

**_Main Responsibilities:_**
- _Management of medium to high-level ER caseload within respective business area. Including, but not limited to, disciplinaries, grievances, sickness management and appeals_
- _Weekly progress reporting on BAU case management and ensuring wherever possible our SLAs are met, achieving efficient case management and on time delivery_
- _Identification and delivery of continuous improvement initiatives to improve processes, procedures and policies, ensuring they remain efficient, fit for purpose and adaptive to business needs while remaining legally compliant_
- _Delivery of employee relations training to the business to upskill and measurably improve the skills/knowledge of our managers so they can people manage more effectively, driving business performance_
- _Address any issues with line manager non-compliance with policies, procedures, processes and employment law, escalating where appropriate _
- _Positively impact key business measures e.g. reduce absence rates through effective interventions_
- _Ensure the HR systems, case management tools and employee files are up to date and accurately reflect advice given, action taken, and that the paperwork has been sent in a timely manner _
- _Ensure a high level of confidentiality is maintained in all aspects of work_

**Who you are**
- Essential:_
- Experienced HR Generalist or ER specialist
- Ability to understand, interpret HR policies, processes and procedures and use these to advise line managers when dealing with complex ER cases
- Up to date employment law and best practice HR knowledge
- Experienced in delivering coaching, training and development interventions to raise line manager capability
- Desired:_
- Experience of developing HR policies, procedures and processes
- Experience of dealing with large volumes of ER cases
- Experience of working in a large retail organisation
- Experience of working with case management systems

**What we offer**

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Nottingham, you can expect to receive great benefits like:

- Private medical insurance - Single / Family cover
- Pension scheme - Defined contribution with company matching up to 6%
- Life assurance - 4x Annual Salary
- Income protection
- Annual holiday - 25 days, plus local public holidays
- Additional ‘It’s Your Game’ day off
- Entain & Enhance days - 2 paid days off to focus on your professional or personal development
- Hybrid working - 2+ days in the office (UK) 4 days in the office (GIB)
- Free eye test
- Cycle to work scheme
- Sharesave scheme
- Workplace saving scheme
- Free mortgage advice
- Free financial wellbeing checkup
- Paid subscription to the mental wellbeing app
- Home office setup expenses
- Amazing Christmas and Summer parties
- Employee assistance program that includes access to counselling sessions, financial wellbeing, legal information and help with relationship and family advice.

And outside of this, you’ll have the chance to

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