Key Account Executive

6 months ago

Carlisle, United Kingdom Six Degrees Recruitment Full time

PURPOSE OF ROLE:
To provide effective administrative support to the Group Head of Sales and wider sales team, being widely involved in a range of sales team functions and projects. Provide customer service support to the customer base; building relationships with customers (and colleagues) to achieve goals; delivering a great customer experience whilst balancing and supporting the administrative needs of the business. Assisting the Business Development Managers, supporting the development of regional growth plans.

KEY ACCOUNTABILITIES:
Sales and Administration
- Be responsible for the sales administration, working in conjunction with other members of the Sales team and Customer service team.
- Support with the quotations process, ensuring that quotations are priced and issued in a timely manner, meeting (and managing) customer expectations.
- To accurately record and input data into relevant IT systems, ensuring compliance with any relevant legislation.
- Provide excellent customer service, account management and reports, to a range of key customer accounts as the designated contact.
- Assist customers with their enquiries, solving and taking ownership of any issues or problems as they arise.
- Support with customer follow-ups, to improve conversion rates.
- Support with the co-ordination of tender packs and pricing proposals.
- Assist the Group Head of Sales, Business Development Managers,, Sales Co-ordinators and Area Sales team with activities and projects that are aimed at maximising customer loyalty and retention.
- Attend customer meetings where appropriate.
- Produce reports on a weekly / monthly basis as required
- Assist with marketing activities and projects as and when required, including the monitoring of Social Media accounts.
- Closing sales and customers.
- Have an excellent understanding of our products and services, and to be confident advising about them.
- Work in co-ordination with National Account Manager, Area Sales Managers and Business Development Managers to support strategic sales initiatives.
- Communicate new product / service developments or offerings, to prospective / existing customers
- Adhere to relevant GDPR legislation when working with customer data and information.

The top 5 things about you that are most important:

- Passionate about what you do, you have a keen eye for detail with an organised, methodical (yet flexible) approach to your work
- Enthusiastic, reliable and enjoy working hard to deliver high standards for customers and colleagues, you are a great communicator
- You love to generate and communicate ideas aimed at improving the efficiency, effectiveness and sustainability of the business
- Happy to work on your own, or as part of a team, using initiative and being able to multi-task as priorities flex and change
- Enjoy working with (and are comfortable with) IT systems

Qualifications & Experience:
Essential: A willingness to learn and develop

Organised and hardworking

An excellent communicator who puts the customer experience at the forefront of their thinking

Desirable: Experience in a customer service type role

**Salary**: £16,441.33-£56,441.21 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)

Work Location: In person

Reference ID: 6DGKAE

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