Sales & Retention Team Leader

6 months ago

Manchester, United Kingdom SimpliSafe Ltd Full time

**Job Title: Sales & Retention Team Leader**
**Reports to: Head of Contact Centre**
**Salary**:£31k + competitive bonus + Company Benefits

**About SimpliSafe**:
SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can’t.

Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make “every home secure”. Since launching in the UK in 2019,
SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72.

**Why SimpliSafe**:
There’s nothing more important than keeping your family and home safe, and there’s nothing more fulfilling than knowing you’re helping people every day and providing them with extra peace of mind.

With a no-ego culture, we encourage teams to collaborate and innovate and with those seeking their next challenge, SimpliSafe can offer big opportunities. We don’t just want you to work here. We want you to grow and thrive here.

**The Role**:
To manage a team of Call Centre Representatives on Sales and Loyalty (Retention).
Working with efficiency and enthusiasm to ensure the team is converting opportunities to acquisitions or saves against targets whilst maintaining KPIs. Role covers both inbound and outbound workflows.

**Why are we hiring?**

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

**What You’ll Do**
- Set Team targets that align with SimpliSafe’s plans to deliver on Teammetrics.
- Achieve and monitor the progress of KPI’s on a daily / weekly/ monthly basis
- Organisation and tracking of all potential Leads
- Resolution and removal of barriers to support target achievement.
- Monitor employee productivity and quality and provide constructive feedback and coaching
- Prepare and submit performance reports
- Organise and implement sales/retention incentives alongside Marketing

Programme.
- Take escalated customer calls from Lead Advisors as required, to ensure and maintain customer relations.
- Uphold standards and expectations through SimpliSafe processes.
- Ensure good communication and messaging between higher management, different departments and Call Centre.
- Manage any employee relations issues in line with the policies set out by the business
- Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
- Create an internal high performance culture.
- With the support of the Senior Leadership Team and Quality Lead, address any training and development needs and ensure teams have a personal development plan.
- Hold team briefing sessions / workshops to update the team on best practice.
- Completion of regular performance reviews, 121s and support goal setting

**What You’ll Need**
- Essential: At least 2 years experience in a similar role.
- Essential: An understanding of Sales and Retention Process within a Call

Centre environment.
- Essential: Experience in employee relations, recruitment, teammanagement, performance management, L&D and quality.
- Must have a strong attention to detail and be able to work efficiently and proactively with mínimal supervision.
- The ability to multitask and prioritise workflows effectively
- Must be an excellent communicator.
- Strong analytical skills will be beneficial

**What Values You’ll Share**:

- Customer Obsessed - We understand our customers and aim to build long term relationships and trust.
- Aim High - We are always challenging ourselves and others to grow and improve.
- No Ego - We drive to succeed as a team and learn from our mistakes.
- One Team - We collaborate and win as a team.
- Lift As We Climb - We invest in developing others and ourselves.
- Lean & Nimble - We test, learn and improve.

**What’s in it for you?**

Working at Simplisafe, you’ll have access to:

- Competitive salary and annual bonus
- 28 days holiday + bank holidays
- Enhanced pension
- Life assurance
- Private dental and healthcare
- Free eye test and contribution to glasses
- Employee Assistance Programme
- SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.)
- Cycle to work scheme
- Team social events (annual summer and christmas parties, amongst other socials)
- Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc.

Pay: £31,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free flu jabs
- Private dental insurance
- Private medical insurance
- Transport links
- Work from home

  • Sales & Retention Team Leader

    6 months ago

    Manchester, United Kingdom SimpliSafe Ltd Full time

    **Job Title: Sales & Retention Team Leader** **Reports to: Head of Contact Centre** **Salary**:£31k + competitive bonus + Company Benefits **About SimpliSafe**: SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors,...

  • Team Leader

    6 months ago

    Manchester, United Kingdom On the Beach Full time

    **Who we are** ¡Hola! Were On the Beach. Theres over 500 of us, mostly at home, and sometimes in our office in Manchester. We send nearly two million people on holiday every year (not together) and were expecting to get to three million pretty sharpish. Why? Because were the only holiday company who truly gets why going on your holidays is the best week...

  • Sales Team Leader

    1 month ago

    Manchester, United Kingdom CV-Library Full time

    Sales Team Leader – Manchester - £40,000 OTE £55,000 - Monday to Friday hours We are on the look out for an experienced Sales Team Leader for our leading tech business based in Manchester area! Are you looking for a Sales Team Leader where you will lead a team of Account Managers who cross sell additional services into existing clients? If...

  • Sales Team Leader

    7 days ago

    Manchester, United Kingdom Optimise Talent Ltd Full time

    Sales Team Leader – Manchester - £40,000 OTE £55,000 - Monday to Friday hoursWe are on the look out for an experienced Sales Team Leader for our leading tech business based in Manchester area! Are you looking for a Sales Team Leader where you will lead a team of Account Managers who cross sell additional services into existing clients? If so, this is the...

  • Sales Team Leader

    4 weeks ago

    Manchester, United Kingdom Optimise Talent Ltd Full time

    Sales Team Leader Job DescriptionWe are seeking an experienced Sales Team Leader to lead a team of Account Managers who cross sell additional services into existing clients. The ideal candidate will have a proven track record of success in sales leadership and be able to motivate and coach their team to achieve their goals.Key Responsibilities:Lead a team of...

  • Transformational Sales Leader

    5 days ago

    Manchester, United Kingdom Sales Xceleration Full time

    About the RoleWe are seeking an experienced Transformational Sales Leader to join our team at Sales Xceleration. As a key member of our organization, you will be responsible for driving sales growth and developing effective sales strategies for small to medium-sized businesses.Your primary focus will be on utilizing your expertise to help organizations meet...

  • Customer Retention Strategist

    4 weeks ago

    Manchester, United Kingdom Brambles Full time

    CHEP is a global leader in the supply of new and used equipment, including pallets, crates and containers. We are committed to helping our customers move their goods more efficiently, safely and with less environmental impact.About the RoleThis is a unique opportunity to join our team as a Customer Retention Specialist in Europe. You will be responsible for...

  • Customer Retentions and Sales Advisor

    3 weeks ago

    Manchester, United Kingdom HAYS Full time

    Customer Service, Retentions, Sales Your new companyThis successful organisation based in Manchester city centre is seeking customer service and retentions advisors to join their new roleYou will be responsible for upselling and retaining customers. Your main method of contact will be via webchat to customers, but you will also be using email and sometimes...

  • Director of Retention

    3 months ago

    Manchester, United Kingdom Humankind Global Recruitment Full time

    Director of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...

  • Director of Retention

    4 weeks ago

    manchester, United Kingdom Humankind Global Recruitment Full time

    Director of Retention & Loyalty Full Time Manchester (Hybrid) Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and...

  • Retention and Loyalty Leader

    5 days ago

    Manchester, United Kingdom Thechildandfamilyconnection Full time

    Company OverviewAbout UsWe are a leading digital marketing business, renowned for our expertise in the entertainment sector. Our company is experiencing hyper-growth, offering an exciting opportunity for a seasoned Director to join our team.Job DescriptionRole SummaryThis full-time position, based in Manchester, involves overseeing the strategy and...

  • Sales Team Leader

    6 months ago

    Manchester, United Kingdom Touchpoint International Full time

    **About Us**: Touchpoint International, a leading force in the Marketing and Sales sector, is on the lookout for a dedicated and dynamic individual to join our team as a Full-Time Sales Team Leader in Manchester. We pride ourselves on our commitment to excellence, innovation, and creating a workplace where talent thrives. **Sales Team Leader Role...

  • Sales Team Leader

    4 weeks ago

    Manchester, United Kingdom UTILITY BIDDER LIMITED Full time

    About Us Utility Bidder is an established leader in the energy consultancy sector, dedicated to assisting businesses in finding the most competitive energy deals. We are now looking for a team leader to join our Manchester office based in Spinningfields. As an Energy Sales Team Leader, you will take charge of guiding and motivating a team of Energy Sales...

  • Director of Retention

    3 months ago

    Manchester,, Greater Manchester, United Kingdom Humankind Global Recruitment Full time

    Director of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...

  • Director of Retention

    3 weeks ago

    Manchester, United Kingdom Humankind Global Recruitment Full time

    Job Description Director of Retention & Loyalty Full Time Manchester (Hybrid) Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing...

  • Customer Retention and Marketing Strategist

    2 weeks ago

    Manchester, United Kingdom Brambles Full time

    CHEP, a global leader in supply chain solutions, is seeking a skilled Customer Retention and Marketing Strategist to drive customer engagement and retention across Europe.About the RoleThis exciting opportunity will see you join our team of dedicated professionals who are passionate about delivering exceptional results and making a meaningful impact on the...

  • Sales Team Lead

    4 weeks ago

    Manchester, United Kingdom SimpliSafe Ltd Full time

    Job Title: Sales & Loyalty Team LeaderReports to: UK Head of Contact CentreSalary: £31,000 + Competitive bonus + Company BenefitsSimpliSafe Ltd is an industry-leading home security company that prioritises the safety of its customers.To lead a team of Call Centre Representatives on Sales and Retention, ensuring high productivity and quality.Key...

  • Sales Team Leader

    2 weeks ago

    Manchester, United Kingdom GB001 Marsh Ltd Full time

    Job OverviewWe are seeking a skilled Sales Team Leader to join our team at GB001 Marsh Ltd. This role is responsible for leading the regional sales team, championing sales initiatives, and maintaining personal sales performance.

  • Sales and Retention Manager

    3 days ago

    Sale, Greater Manchester, Greater Manchester, United Kingdom Everlast Gyms Full time

    Sales and Retention Manager - SaleCompany DescriptionThis is a full-time position reporting directly into the General Manager and our Sales and Retention Managers are responsible for supporting them and the wider team in the successful operation of the gym, with a specific responsibility for driving new member sales, maximising retention & overall growth of...

  • Sales Team Leader

    5 months ago

    Manchester, United Kingdom Morgan King Full time

    Join Our Dynamic Client as a Sales Team Leader in Manchester! Are you a passionate leader with a drive for success in the motor industry? We're seeking a talented Sales Team Leader to join our thriving team in Manchester! With a competitive salary range of £35,000 - £40,000, plus exciting incentives and growth opportunities, this is your chance to...