Warehouse Supervisor

Overview:
Americold, is dedicated to delivering fresh and frozen food handling solutions through our international facility network using local market knowledge with a focus on customer care and sustainability. Driven by an entrepreneurial spirit and respect for its rich heritage. Our culture is characterised by integrity, teamwork, customer service, giving back, accountability. We are passionate about what we do, and we want to provide the highest quality of service to our customers and a great working environment to our staff. We value our employees’ contributions to the business and give them the space to grow personally and professionally with the company.

Qualifications:

- Team player
- Ability to positively influence and communicate with others.
- Diplomatic
- Assertive, Alert and Proactive
- Self-awareness and self-management
- Customer service driven.
- Ability to work efficiently across all areas of the Warehouse.
- Ability to operate in a fast-moving organisation.
- Ability to openly and constructively challenge
- Ability to effectively problem solve.

**Responsibilities**:
**Shift Planning -**
- Gain a thorough understanding of all work activity and assigned resources to successfully deliver tomorrow’s plan. Raise any concerns the previous day.
- Deliver and effective handover at the end of shift.
- Conduct daily team briefs, detailing shift performance, position, tomorrow’s plan, H&S messages, and any company news that may be relevant.

**Work & Work Management -**
- Oversee the daily activity for designated zone(s). Ensure all work/movements (i.e., bookings, vehicle movements, Vas work, internal work) are dealt with in the set timeframes & all systems updated accordingly.
- Ensure all stock is accurately recorded on the system, reporting any discrepancies (receipts/ orders) to the CS team or CC in a timely manner.
- Effectively communicate with other departments to highlight any operational issues and potential delays to daily activity, including providing solutions & timeframes.
- Continuously identify and highlight obstacles that impact performance, activity seek out ways to improve productivity and remove downtime.
- Liaise with other supervisors when labour becomes available. Ensure that when work is re-allocated, staff are also re-deployed to be as cost effective as possible.
- Actively seek to improve the current position of set targets (i.e., SIT, GH14 / Outstanding receipts etc.)
- Monitor and understand shift position to provide timely updates to the Zone Manager. Providing solutions when appropriate to ensure all daily/weekly targets are met.

**People Planning -**
- Ensure all employees have received appropriate training via work instructions & SOP’s / SSOW’s before being asked to complete a task.
- Ensure all new starters are working in line with any training plans as directed by their Zone Manager. Actively supporting throughout
- Identify any training needs for staff and highlight to the Zone Manager

**Performance Management -**
- Monitor shift & individual performance through visible observations and LMS model, Investigate, challenge, and identify root cause (team & individual). Consult with Zone Manager and support with any corrective actions as required.
- Immediately challenge any unacceptable behaviour, under performance or non-conformity to working processes when required. Highlight any repeat or significant occurrences to the Zone Manager
- Ensure H&S standards are adhered to at all times and that any non-conformances are challenged immediately. Recommend & embed any preventative actions if required.
- Work with the team to promote near miss, incident & accident reporting.

**Housekeeping & Equipment Management**
- Ensure all pre/post user checks on MHE have been carried out & signed in/out correctly, and that any defected equipment is escalated to Zone manager in a timely manner. Demonstrate and promote a ‘clean as you go’ mentality across the team, actively challenging poor standards & behaviour at every opportunity.
- Ensure the working area is audit ready at all times, highlighting areas that need attention immediately.

**Claims & Claims Management -**
- Ensure all accident & incident reports are completed in timely manner, escalating to all the relevant people as required.
- Support Zone Managers on the investigation of claims and operational failures. Recommend & embed any corrective actions as required.
- Carry out initial investigations to establish how receipt/dispatch errors occur and introduce preventative measures where possible.

Roll out all new & updated SOP's / SSOW's to the team, providing clarity where needed and supporting any training requirements as and when required.