Operations Officer
5 months ago
**Operations Officer**
**Salary**:£27,000
**Hours of Work**:09:00 - 17:30, Monday - Friday
**Benefits**:Hybrid Working, Social Events, Share Options, and Mental Health Support and many more
Based in Chester, you’ll be working as part of the operations team. You will be monitoring transaction and payments, as well as complaint handling across the full spectrum of products, and ensuring SLAs are met. The Operations Officer will also assist in new projects, and mediate between the operations team and IT teams, supporting the development and UAT.
**Responsibilities**
- You will be responsible for identifying and investigating unusual transactions, patterns, and activity.
- Conduct research using appropriate techniques and sources. Maintaining detailed records.
- Ensure alerts are managed in accordance with procedures and meet quality standards and SLAs.
- Where necessary, file unusual activity reports with the MLRO
- Investigate causes of customer dissatisfaction and resolve service complaints in line with procedures.
- Identifying and escalating root cause trends and issues that arise.
- Identify opportunities to build positive customer relationships and provide excellent customer service.
- Act as first point of contact for the operational team to raise change requests to improve system functionality.
- Collaborate with internal stakeholders and IT to progress projects to implementation
- Handle and resolve customer queries in a timely manner and to a high standard with the aim of delivering good customer outcomes.
- Understand the background of the query, do the required research with the provided tools, and respond appropriately.
**About You**
- Previous customer service experience including telephone experience.
- Previous experience in a financial services environment
- Reliable, honest and can contribute to create a thriving culture.
- Knowledge of regulatory policies within the financial services sector
- Technical skills, able to use a variety of systems.
- Able to work in a fast-paced environment where change is embraced.
- Ideally have experience in transaction monitoring / payment screening
- Ideally have experience in complaint handling
- Ideally have previous project management experience
KEYWORDS: FCA, MBNA, Lloyds, Customer Service, Team Leader, Customer Care, Manager, Management, Operations, Complaints, UAT
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Private dental insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
-
Operations Officer
5 months ago
Chester, United Kingdom Placing Faces Full time**Job Title: Operations Officer** **Salary: £27,000 - £29,000** **Location: Chester, some flexibility after probation** We are working with a specialist finance company based in Chester - they are looking for a Operations Officer to join their team. You will be joining a thriving company who take pride in their sustainable and customer-focused approach,...
-
Operations Processing Officer
5 months ago
Chester, United Kingdom Chroma Recruitment Full timeChroma are currently recruiting for an **Operations Processing Officer** to join a technologically innovative and growing financial services company based in Chester. **Offering up to £25K per annum and 5 days a week on-site**, this is an excellent opportunity for an eager graduate, looking for their first office job, who is ready to dive in and get started...
-
Security Operations Officer
1 week ago
Chester, Cheshire, United Kingdom B&M Retail Full timeB&M Retail is seeking a skilled Security Operations Officer to join our growing Security Department in our Distribution Centre based in Middlewich, Cheshire.The ideal candidate will have a good understanding of the Security industry and strong administrative skills.This is a 48 hour contract, working 19:30 - Night shifts.Ideal candidates will be able to...
-
Security Operations Officer
7 days ago
Chester, Cheshire, United Kingdom B&M Retail Full timeB&M Retail is seeking a skilled Security Operations Officer to join our growing Security Department in our Distribution Centre based in Middlewich, Cheshire.The ideal candidate will have a good understanding of the Security industry and strong administrative skills.This is a 48 hour contract, working 19:30 - Night shifts.Ideal candidates will be able to...
-
Administrative Support Specialist
4 days ago
Chester, Cheshire, United Kingdom Widener University Full timeJob SummaryThe Administrative Support Specialist will provide critical administrative and project management support to the Office of Student Engagement at Widener University. This role will coordinate front-end student and department operations, provide project management support and coordination to full-time professional staff, schedule and oversee a team...
-
Transfers Officer
5 months ago
Chester, United Kingdom Recruit UK Full time**Title**: Transfers Officer **Location**: Chester or Northwich **Salary**: £25,000 - £28,000 **Reference**: 7986 **The company**: An industry leading Wealth Management firm is seeking a Transfers Officer to join their friendly Operations team with the choice of either their Northwich or Chester office. This company approaches their work in an honest,...
-
Office Administrator
1 week ago
Chester, Cheshire, United Kingdom Sinclair Full timeJob Title: Office AdministratorJob Summary:Sinclair is seeking an experienced Office Administrator to oversee key administrative functions and ensure smooth office operations. The ideal candidate will have a strong attention to detail, excellent organizational skills, and the ability to manage multiple tasks simultaneously.Key Responsibilities:* Manage...
-
Office Coordinator
4 weeks ago
Chester, Cheshire, United Kingdom Sinclair Full timeJob Title: Office CoordinatorWe are seeking a highly organized and detail-oriented Office Coordinator to join our team at Sinclair. As an Office Coordinator, you will play a critical role in ensuring the smooth operation of our office environment.Key Responsibilities:Manage and oversee domestic and international travel bookings, including flights,...
-
Office Coordinator
4 weeks ago
Chester, Cheshire, United Kingdom Sinclair Full timeJob Title: Office CoordinatorWe are seeking a highly organized and detail-oriented Office Coordinator to join our team at Sinclair. As an Office Coordinator, you will play a critical role in ensuring the smooth operation of our office environment.Key Responsibilities:Manage and oversee domestic and international travel bookings, including flights,...
-
Compliance Officer
4 weeks ago
Chester, United Kingdom Page Personnel Full timeJob Title: Admin/Office SupportWe are seeking a highly organized and detail-oriented Admin/Office Support to join our Secretarial & Business Support Department. This role is crucial in ensuring the smooth operation of the office and the efficient delivery of support services within the Leisure, Travel & Tourism industry.About Our ClientOur client is a...
-
Compliance Officer
4 weeks ago
Chester, United Kingdom Page Personnel Full timeJob Title: Admin/Office SupportWe are seeking a highly organized and detail-oriented Admin/Office Support to join our Secretarial & Business Support Department. This role is crucial in ensuring the smooth operation of the office and the efficient delivery of support services within the Leisure, Travel & Tourism industry.About Our ClientOur client is a...
-
Office Coordinator
6 days ago
Chester, Cheshire, United Kingdom Sinclair Full timeJob Title: Office CoordinatorAbout the Role:We are seeking a highly organised and detail-oriented Office Coordinator to join our team at Sinclair. As an Office Coordinator, you will be responsible for overseeing key administrative functions and ensuring smooth office operations that support our organisational objectives.Key Responsibilities:Manage and...
-
Office Coordinator
3 weeks ago
Chester, Cheshire, United Kingdom Sinclair Full timeAbout SinclairSinclair is a global medical aesthetics organisation, delivering an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.Job SummaryWe are seeking a highly organised Office Coordinator to oversee key...
-
Office Coordinator
3 weeks ago
Chester, Cheshire, United Kingdom Sinclair Full timeAbout SinclairSinclair is a global medical aesthetics organisation, delivering an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.Job SummaryWe are seeking a highly organised Office Coordinator to oversee key...
-
Office Coordinator
7 days ago
Chester, Cheshire, United Kingdom Sinclair Full timeJob Title: Office CoordinatorJob Summary:We are seeking an experienced Office Coordinator to join our team at Sinclair. The successful candidate will be responsible for overseeing key administrative functions and ensuring smooth office operations that support our organisational objectives.Key Responsibilities:Manage and oversee domestic and international...
-
Compliance Officer
1 month ago
Chester, United Kingdom Page Personnel Full timeWe are seeking a highly organized and detail-oriented Admin/Office Support to join our Secretarial & Business Support Department. This role is crucial in ensuring the smooth operation of the office and the efficient delivery of support services within the Leisure, Travel & Tourism industry. Our client is a leading player in the Leisure, Travel & Tourism...
-
Compliance Officer
1 month ago
Chester, United Kingdom Page Personnel Full timeWe are seeking a highly organized and detail-oriented Admin/Office Support to join our Secretarial & Business Support Department. This role is crucial in ensuring the smooth operation of the office and the efficient delivery of support services within the Leisure, Travel & Tourism industry. Our client is a leading player in the Leisure, Travel & Tourism...
-
Office Manager
5 days ago
Chester, Cheshire, United Kingdom Savills Full timeRole Overview:We are seeking a highly organized and enthusiastic Office Manager to support our team in Chester. The successful candidate will oversee the day-to-day operations in the office, ensuring properties are marketed accurately and that clients and customers receive an outstanding experience.Key Responsibilities:Support the team by dealing with...
-
Office Coordinator
1 month ago
Chester, United Kingdom Sinclair Full timeSinclair is looking for a highly organised Office Coordinator to join our team. In this role, you will be responsible for overseeing key administrative functions and ensuring smooth office operations that support our organisational objectives. You will manage travel bookings and compliance, provide logistical support to senior leadership, and ensure the...
-
Office Coordinator
1 month ago
Chester, United Kingdom Sinclair Full timeSinclair is looking for a highly organised Office Coordinator to join our team. In this role, you will be responsible for overseeing key administrative functions and ensuring smooth office operations that support our organisational objectives. You will manage travel bookings and compliance, provide logistical support to senior leadership, and ensure the...