Billing Analyst-4

4 days ago

Salford Quays, United Kingdom TalkTalk Full time

.The Billing Operations Analyst is a fundamental part of our Bill & Pay Operations team in TalkTalk Consumer, the role assures the Consumer fixed line and mobile base bill runs. Day to day you will assure bill runs, completing daily, weekly and critical, complex live-1 tasks that support TalkTalk to accurately bill the base.

We are on an encouraging trajectory, reducing costs and improving our customer experience (NPS) but there is a huge amount still to do, and the Billing Operations analyst role has a pivotal role to play in ensuring a positive customer experience, as well as driving process improvements across the team.

The Billing Operations Analyst will
- Assure and sign off all consumer and mobile bill cycles.
- Be an SME for the Bill & Pay Managers and Change Manager, offering pro-active input across Billing, Payments and the wider team.
- Reporting to the Billing Manager (Assurance and Credits) provide trend analysis for the bill runs including commercial and financial reconciliation against expectations and targets.
- Manage the bill cycle processes, ensuring they are completed accurately and on time.
- Understand the impact of any changes to the billing system(s) and processes, and to support with manual workarounds where needed until fixes can be implemented.
- Identify revenue leakage and recommend solutions to improve revenue billed, including crediting or debiting affected accounts.
- Identify any discrepancies in datasets and have the ability and drive to investigate those differences to propose and implement solutions.
- Answer complex and escalated billing queries from other areas of the business, reviewing themes and identifying improvements that are necessary.
- Manage the Employee discount queries, processing and tracking, ensuring a first class experience for our internal customers.
- Liaise with Incident Management and Bill & Pay Managers when incidents impact on billing by providing appropriate input.
- Develop a clear understanding and awareness of upcoming project work and how those projects will impact on billing, communicating risks clearly to stakeholders.
- Provide billing expertise across the Bill & Pay team(s) and other departments to ensure knowledge is shared, billing is better understood and information updated to stakeholders.
- To be available for weekend on-call & bill run responsibilities a minimum of 1 week in every 4.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

  • Assurance Specialist

    7 months ago

    Salford Quays, United Kingdom TalkTalk Full time

    Who are TalkTalk? TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone. The role The Assurance Specialist is a fundamental part of our Bill & Collect operations team in TalkTalk Consumer. The role assures the Consumer fixed line and mobile base...

  • Finance Analyst

    2 days ago

    Salford, United Kingdom Page Personnel Finance Full time

    Page Personnel are recruiting for a Finance Analyst for a specialist healthcare business based in Salford. The purpose of this role is to provide commercial analysis & reporting whilst also providing support to major customers & stakeholders. **Client Details** Page Personnel are recruiting this Finance Analyst role for a specialist healthcare business...

  • Customer Service Advisor

    1 week ago

    Salford Quays, United Kingdom Tech Mahindra Limited Full time

    **Customer Service Advisor** Here at Tech Mahindra we have a great opportunity for people to join our customer service team! The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to our clients’ loyal customers. You are the voice of our business and client and therefore you will need to...

  • Customer Service Advisor

    6 days ago

    Salford Quays, United Kingdom Tech Mahindra Limited Full time

    **Customer Service Advisor** Here at TechMahindra, we have a great opportunity for people to join our fantastic customer service team. The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to...

  • Civil Engineering Professional

    2 weeks ago

    Salford, Salford, United Kingdom James Gray Recruitment Full time

    We are recruiting a highly skilled Civil Engineer to lead the design and delivery of high-profile civil infrastructure projects. This is a fantastic opportunity to develop your skills and expertise in a dynamic and supportive environment.As a Senior Civil Engineer, you will be responsible for:Designing and managing complex civil engineering projectsLiaising...

  • Customer Accounts Advisor

    6 months ago

    Salford, United Kingdom RAC Full time

    **About The Role**: RAC have new opportunities within their Billings & Collections Team. We are currently looking for **Customer Accounts Advisors** to join us at our new **Salford Quays** location. These **permanent, full-time roles **will be delivered on a flexible hybrid model of working three days from home and two days in the office. Reporting into the...

  • Civil Engineer

    3 weeks ago

    Salford, Salford, United Kingdom James Gray Recruitment Full time

    Civil/Structural Engineers play a vital role in shaping our built environment. At James Gray Recruitment, we are looking for a talented individual to join our team as a Civil Engineer - Project Development.This position involves designing and developing civil/structural projects, working closely with clients and stakeholders to deliver high-quality...

  • Senior Structural Projects Manager

    7 days ago

    Salford, Salford, United Kingdom James Gray Recruitment Full time

    Job Title: Senior Structural Projects ManagerWe are seeking an experienced Senior Structural Projects Manager to join our team at James Gray Recruitment. As a key member of our UK-based civil engineering department, you will be responsible for managing high-value structural engineering projects from conception to completion.The ideal candidate will have a...

  • Senior Structural Engineering Professional

    3 weeks ago

    Salford, Salford, United Kingdom James Gray Recruitment Full time

    We are seeking a highly skilled Civil/Structural Engineer to join our team at James Gray Recruitment. This is an exciting opportunity to play a key role in high-value structural engineering projects.The main focus of this role includes designing civil/structural projects, utilising your expertise to deliver innovative solutions.This position offers a...

  • Housekeeper

    7 months ago

    Salford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Manchester Salford Central Premier Inn. Working 20 hours per week, paying up to £11.22 per hour. **Housekeeper - Manchester Salford Central Premier Inn** Hotel** Come and be a Housekeeper at Manchester Salford Central Premier Inn. You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms...

  • Housekeeper

    6 months ago

    Salford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Manchester City Centre (Arena/Printworks) Premier Inn. Working 30 hours per week, paying up to £11.22 per hour. **Housekeeper - Manchester City Centre (Arena/Printworks) Premier Inn -** Hotel** Come and be a Housekeeper at Manchester City Centre (Arena/Printworks) Premier Inn. You’ll join a fun housekeeping team that...

  • Production Coordinator

    7 months ago

    Salford, United Kingdom Stream Full time

    **About us.** StreamAMG enables organisations across sports, media and betting to deliver live and on demand video content at scale and offer exceptional streaming experiences. **About the role.** We are excited to offer a new opportunity to use your excellent analytical skills to support the successful coordination and planning of some of the biggest...

  • Nights Team Member

    7 months ago

    Salford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Manchester Salford Central Premier Inn. Working 32 hours per week, paying up to £11.42 per hour. **Nights Team Member - Salford - Manchester Salford Central Premier Inn** Come and be a Nights Team Member at **Premier Inn** in **Salford (M3 5EN)**. As the go-to for our hotel overnight guests, use your calm personality to...

  • Night Receptionist

    7 months ago

    Salford, United Kingdom Premier Inn Full time

    We're currently recruiting in our Manchester Salford Central Premier Inn. Working 24 hours per week, paying up to £11.62 per hour. **Nights Team Member - Manchester Salford Central Premier Inn -** Hotel** Come and be a Nights Team Member at Manchester Salford Central Premier Inn. As the go-to for our hotel overnight guests, use your calm personality to...

  • Sia Event Stewards

    7 months ago

    Salford, United Kingdom Blackstar Security Full time

    We are looking for experienced SIA Event Steward **(SIA Door Supervisor license holders only)** to come and join our ever growing sports event team based in Manchester. You must have minimum 6 months experience working at different events or as a security offier at different venues or events. You will receive a competitive salary of between** £10.50 -...

  • Energy Consultant

    7 months ago

    Salford, United Kingdom Fusion For Business Full time

    **Energy Consultant** **Location**: Exchange Quay, Manchester **Hours**: 8:30am-4:30pm Monday-Friday **Job Type**: Full time, Permanent **About FFB**: Five years ago, we embarked on a mission to revolutionize the energy landscape, determined to challenge conventional practices. Our journey began with the establishment of our first office in Consett,...

  • Energy Consultant

    7 months ago

    Salford, United Kingdom Fusion For Business Full time

    **Energy Consultant** **Location**: Exchange Quay, Manchester **Hours**: 8:30am-4:30pm Monday-Friday **Job Type**: Full time, Permanent **About FFB**: Five years ago, we embarked on a mission to revolutionize the energy landscape, determined to challenge conventional practices. Our journey began with the establishment of our first office in Consett,...

  • Sia Event Stewards

    1 week ago

    Salford, United Kingdom Blackstar Security Full time

    We are looking for SIA Event Steward **(SIA Door Supervisor license holders only)** to come and join our ever growing sports event team based in Manchester.You will receive a competitive salary of between** £10.00 - £13.50**perhour. **Key responsibilities as ourSIA Event Steward**: - Checking tickets - Searching bags and the public upon their arrival -...

  • Sia Event Stewards

    4 days ago

    Salford, United Kingdom Blackstar Security Full time

    We are looking for SIA Event Steward **(SIA Door Supervisor license holders only)** to come and join our ever growing sports event team based in Manchester. You will receive a competitive salary of between** £10.00 - £13.50** **per hour. **Key responsibilities as our **SIA Event Steward**: - Checking tickets - Searching bags and the public upon their...

  • Sia Event Stewards

    7 months ago

    Salford, United Kingdom Blackstar Security Full time

    We are looking for SIA Event Steward **(SIA Door Supervisor license holders only)** to come and join our ever growing sports event team based in Manchester. You will receive a competitive salary of between** £10.42 - £13.50** **per hour. **Key responsibilities as our **SIA Event Steward**: - Checking tickets - Searching bags and the public upon their...