Customer Services Billing Specialist

4 days ago


London, United Kingdom Creel & Co Full time

Be part of a brand-new team

This is an exciting position for someone able to provide both world class customer service and support delving into relatively complex billing enquiries.

We are looking for a Billing Customer Care Specialist to join a company at the forefront of maritime, aviation, government and enterprise communications operating in over 80 countries with more than 40 offices worldwide. Thus, an aptitude for working withtechnical people and a liking for high technology would certainly help, particularly given those around you are at the heart of development of next generation communication solutions (the connected car, aircraft passenger connectivity etc).

Working under the steer of a smart, supportive manager, you will be the first and single point of access for a wide range of customers/users - these could be distribution partners, mariners, those working for NGOs, government organisations working in thefield etc - raising billing queries, including disputes and requests. Trusted to triage these enquiries, you will provide timely, right-first-time resolution on a high percentage of cases, engaging appropriately with other teams where further support is required.

You’ll enjoy working with volume data derived from multiple sources in order to perform basic analysis. Confidence with Excel is a massive plus

Character is all. You will genuinely enjoy helping others. As an excellent communicator, you’ll be part of developing and following a new process building rapport as you go, ensuring external customers are fully supported. Passion, enthusiasm and warmthare prerequisites - as is an analytical approach to problem-solving.

**Essential**
- Customer service experience, ideally derived in a corporate/global setting
- Confidence with data manipulation and analysis
- Strong Excel user - SQL knowledge a plus
- Ideally, an understanding of how a billing system contributes to the wider success of a company and its good relations with customers
- Clear and concise verbal and written communication skills
- A natural problem solver
- Organization, time management, and follow-up skills to effectively manage multiple, often competing, priority items



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