IT Support Engineer

4 days ago


Belfast, United Kingdom Reed Full time

IT Support Technician - Newtownards - Permanent - £24,000 per annum

REED Technology are delighted to partner with an excellent charitable organisation who are seeking to add an IT Support Technician to their team.

**Responsibilities**:
? Support all staff in regard to current IT systems;
? Support existing servers running vmware 6.7 and Windows Server 2019
? Rebuild PC’s for recycling with new staff;
? Support the I.T. Manager with regard to network installation and troubleshooting;
? Ensure the security of data from internal and external attack;
? To support maintenance and further development of the AMH intranet site.
? Work as part of a I.T. helpdesk facility to provide end users with appropriate I.T. support and advice;
? Assist the I.T. Manager with mobile phone support for all staff;
? Control and resolve crisis situations, which may involve complex technical hardware or software problems;
? Assist the I.T. Manager in fault rectification during high demand situations;
? Suggest/implement improvements and raise awareness of areas of concern in relation to support/business processes or procedures;
? Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements;
? Schedule upgrades and security backups of hardware and software systems;
? Support quality improvement processes including Investors in People
? Support compliance with all aspects of legislative and organisational Health & Safety standards and requirements, and;
? Adhere to all company policies and procedures.

Essential Criteria
- Knowledge of Windows Server 2016/2019, Windows 8 and 10, in-depth knowledge of Microsoft Office 2013 or later
- Configuration and troubleshooting Active Directory, DNS, DHCP and TCP/IP
- Proven ability to effectively support and work as a member of team to deliver IT solutions
- Able to demonstrate a good level of IT literacy

If you meet the above criteria and would like to join a fantastic organisation then please contact or on for a confidential discussion.



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