2nd/3rd Line Support

4 days ago


Belfast, United Kingdom Just IT Recruitment Full time

Are you looking for an exciting new role?

**About the Company**:
A leading technology and IT company are looking for a Service Desk Engineer to provide support on a fully remote basis. This role provides an excellent opportunity to work in a fast paced environment and learn new skills. They are looking for someone who has a passion for helping others by delivering first class technical solutions.

Your technical responsibilities will include but not be limited to:

- Working on 2nd/3rd line IT issues until resolved
- Liaising with customers and provide information to aid them in their day to day IT related activities
- Providing technical support and acting as a technical liaison
- Supporting a contracted range of hardware and software products
- Reporting directly to team leaders, service support managers and supervisors
- Assisting the account team leader in the delivery of outstanding levels of customer service
- Troubleshooting and supporting, Windows, Hyper V, Microsoft Exchange, Firewalls

**Essential Skills and personal qualities**
- MSP Service Desk experience
- Experience with designing and implementing of network security solutions, firewalls and switching
- Experience with designing and implementing Active Directory and Group Policies


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