Service Coordinator

2 weeks ago

Northwich, United Kingdom Pure Power Ltd Full time

**Who are we?**

Pure Power Ltd was established in 2015 to protect the safety of building users. Organisations from a wide range of sectors have premises that operate a pump room, which distributes a fire suppressant to systems around the building - such as sprinklers.

We specialise in maintaining these pump rooms, ensuring they are working exactly as they should. The work we do is a vital element of fire safety in building and, ultimately, saves lives.

We are going through a period of rapid growth and seek an exceptional, motivated person to join our fantastic team at our Head Office near Northwich.

**Job Purpose**:
To control and co-ordinate operational delivery within Pure Power, ensuring the schedule of work for Engineers achieves the highest levels of customer service and engineer productivity.

Involves both forward planning and reactive problem resolution on an ongoing basis, working closely with other departments to ensure the full business cycle from order to cash collection can be completed.

**Key Accountabilities (major end results the job is expected to achieve)**:

- Planning all works nationally for Pure Power services on a rolling weekly basis, liaising with both clients and Engineers. In practice, this involves working on both the present week and the following weeks to track progress and ensure the schedules are filled and works are completed on time.
- Providing exceptional customer service and building strong relationships with key contacts to retain existing and new business.
- Ensuring exemplary service and reporting in line with any specific Service Level Agreements.
- Supporting the Engineers in the field ensuring they have the correct H&S training, job information, equipment, stationary etc. acting as a point of liaison for them with the customer and relevant internal departments.
- Assisting with arranging travel and hotel accommodation for Engineers working away from home. This involves raising Purchase Orders and checking expenditure is in line with the budget and the company’s expenses policy.
- Tracking work completion and the return of worksheets from Engineers, supplying full and accurate invoicing information to the Accounts team.
- Generating or providing various management reports (KPIs, invoicing, weekly and monthly business updates etc).
- Any other ad hoc tasks for the management team that help to maintain service and the division’s commercial/financial commitments.

**Job Context / Key Challenges**:
The Labour Controller undertakes a critical role for the business, given the dual focus on providing the highest level of customer service and maintaining profitable schedules of work. The Labour Controller is responsible for the work schedule and forward planning which facilitates high levels of engineer productivity. Demand for Pure Power services is high, so the environment is busy, and the pace is fast. This role works within an agreed framework and structure, but the Labour Controller plans using sales information, retained customer data, knowledge of the customer/engineer/geography etc.

The Labour Controller is an independent contributor with no direct reports, although critically is the first point of contact for Engineers. The role holder is therefore a key communicator and performs many duties that are supervisory in nature.
- Relevant and broad experience as a Labour Controller, Planner, Scheduler or Operations Manager
- Relevant industry experience would be an advantage but not essential
- Exceptional people skills (strong communicator, service orientated, supportive and helpful to colleagues)
- Experience of operating at a hands-on level, but simultaneously being able to bring about improvement in the role
- Excellent attention to detail and accuracy
- Ability to prioritise tasks and work under pressure
- Calm, resilient and flexible with experience in a fast-paced service environment
- A high level of people skills, including verbal and written communication, as well as the ability to communicate and present information at all levels
- Excellent organisation and time management skills
- Able to maintain confidentiality and act with discretion and integrity

**Benefits**:

- On-site parking
- Monday to Friday (Core business hours)
- Casual dress on Friday’s
- Company pension

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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