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Operations Administrator- Exam Services

5 months ago

Cambridgeshire, United Kingdom Cambridge University Press & Assessment Full time

**Salary: £20,900 - £24,800**

**Location: Cambridge, Hybrid Working**

**Contract: Fixed Term (18 Months), Full Time**
- We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge._

If you are innovative, customer focussed, a great team player and looking for a new and exciting challenge this could be the role for you.

**About the role**

These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Administrator, who will thrive in this changing environment and is motivated by delivering excellent customer service.

This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:

- Using a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales
- Providing reports on progress and KPIs as required to members of management
- Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
- Identifying ways of developing processes and supporting colleagues in the implementation of improvements
- Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing
- Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams

**About you**

Please refer to the Job Description for further knowledge, skills and experience required for this role.

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
- “Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.”_
- _**Why join us**
- _Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. _
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. _
- LI-SW2_