Partner Sales Support Specialist

2 months ago

Newcastle upon Tyne, United Kingdom U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
- Provide day to day administrative support to the Partner Team (All Europe);
- Oversight and administration of the EU Entity Code & MDM governance program that supports Partner setup and BAU management. This role will be responsible for management and ownership of a live database of unique codes that successfully identifies and tracks our partners and their engagement with us. Key responsibilities include:

- Management of EU wide requests for new setups, changes and moves within MDM
- Management of an EU Mailbox for BAU queries
- Ensuring that all requests follow the correct cadence and are in full adherence to the existing governance model
- Management of UK & Ireland Sales Hierarchy within in MDM
- Maintain EU Entity Code SharePoint Site
- Record & Report issues or concerns that may arise
- UK & Ireland Ongoing Management (OGM) Tracking of circa 100 partners
- Communication to Relationship Mangers and their leadership on a weekly basis
- Maintain accurate Excel Tracker for each quarter’s reviews
- Working with internal departments to ensure governance is being followed
- Partner Support and Investment Review process Co-ordination;
- Partner Consent Mailbox Oversight - manage consent mailbox on a daily basis and follow set procedures for any breaches that might occur
- Support New Hires on Partner Boarding Processes - Focusing on Entity Codes & MDM, and the importance of the adhering governance

**Requirements**:

- Business Awareness - ability to work effectively and cross functionally
- Attention to detail - carefully follows guidance to ensure contribution to task or project meets expectations. Inputs data, creates communications and documents with mínimal errors. Ensures routine tasks are always completed within agreed timescales
- Flexibility - ability to adapt to changing priorities and support evolving projects
- Strong Communication (written and verbal) skills - interaction with internal stakeholders across the business is important to this role.
- Team Work - ability to build relationships with internal colleagues and key stakeholders
- Risk - appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
- Ethics and Trust - Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
- Good MS Office skills & knowledge
- Salesforce knowledge

We offer a 12 month FTC.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

**Benefits**:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

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