Contact Assessment Officer

4 weeks ago

Dover, United Kingdom Kent County Council Full time

Advert
We are looking for 2 Contact Assessment Officers to join our Area Referral Management Service (ARMS) to be part of our new area based team. The positions are available at Thistley Hill - Dover. Kent County Council is operating a hybrid working arrangement meaning that there will be an element of working from home for all staff going forward. Please note that our normal working hours are Monday to Friday 8:30-5:00.

The ARMS Team is responsible for resolving contacts made to Adult Social Care and deciding on the next pathway for the person being referred. The service is very busy due to the nature of the work undertaken and therefore you must be resilient and able to work well under pressure as well as being comfortable speaking to people by telephone and inputting information into our client database.

Contacts are received from the public, partner agencies and other organisations who are seeking advice, support, and guidance from Adult Social Care. You will need to have experience of working for Adult Social Care or a related organisation and with vulnerable adults. You will be expected to process and respond to enquiries and establish information to assist you in making a decision on the next steps for the contact. It is essential that you can communicate effectively with the public, take and record accurate information and to navigate IT systems.

For more information about our service please click on this link:
You will need to have an understanding of: Adult Safeguarding, Mental Capacity Act and Data Protection and a commitment to excellent customer service.

This is an exciting opportunity to join the ARMS Team and in return, you will be part of a vibrant team, receive regular supervision from a Senior Contact Assessment Officer and will be encouraged to develop both professionally and personally and grow your knowledge base.

Our offer:

- Full induction and comprehensive professional learning and development programme
- Starting annual leave allowance of 26 days
- A minimum of 5 days training each year
- Excellent Government pension scheme

Please note that interviews will be held by MS Teams.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details
If you have ready the supporting documentation and watched the above video and have questions please contact Wendy Margott on 03000 411191

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