Digital & Marketing Technology Senior Assistant

4 days ago

Belfast, United Kingdom Allen & Overy Full time

**Role purpose**

The Senior Assistant for Digital & Marketing Technology is a member of the Digital & Marketing Technology support team operating from the firm’s Shared Services Centre in Belfast. The role of the Senior Assistant is to assist senior members of the Digital & Marketing Technology Team on projects and higher level tasks and to act as a ‘go-to’ across our Digital & Marketing Technology platforms.

**Key relationships**
- Head of Digital & Marketing Technology
- Head of Marketing Services
- Marketing Services Manager
- Digital & Marketing Technology Team Lead
- Senior Digital Manager
- Marketing Technology Managers
- Workflow Coordinators
- Other members of the Digital & Marketing Technology and IT teams

**Role and responsibilities**
- Marketing Technology_
- Being a point of contact for our Marketing Technology Systems (EPiC, Vuture, AOC Dynamics, AOhub) and providing best practice advice and guidance to users.
- Arrange and provide training to users of our Marketing Technology Systems as and when needed.
- Support on the creation of Marketing Technology process documents and the maintenance of existing process guides.
- Assisting the Marketing Technology Managers on key projects, providing updates on a regular basis.
- Troubleshooting issues across our Marketing Technology Systems and liaising with senior members of the team or external system providers as and when needed.
- Ensuring BAU processes have run or been completed correctly including checking EPiC and Vuture integration reports and RPA MI and exception reports and escalating if required.
- Working alongside the Marketing Technology Managers to ensure any system upgrades and enhancements to our platforms are correctly tested and implemented to the highest standards.
- Digital_
- Delivering business as usual support for the firm’s global digital marketing channels (Website, Intranet, Social Media, Podcast, Video).
- Adding, updating and removing content (articles, news stories, events, press releases and sector, practice and location pages) from websites.
- Executing digital marketing campaigns, adhering to best practice guidelines and providing assistance to the organisation.
- Running analytics reports across all platforms, analysing performance, sharing insights and actionable points with stakeholders for future campaigns.
- Supporting the migration of data and documents between different content management systems.
- General_
- Performing administration duties across workflow platform (monitoring of contact inboxes, answering calls, updating trackers).
- Providing cover for the Marketing Technology Workflow when required.
- Liaising with and supporting internal stakeholders, managing expectations in line with service agreements and A&Os strategic objectives.
- Performing any other tasks and duties as may be required, commensurate with the level of the post.

**Key requirements**
- Strong experience of working with data and a good understanding of how information systems and processes work.
- Strong experience of data handling with an attention for detail.
- Excellent knowledge of Excel, and a good working knowledge of Word and Outlook.
- An ability to identify and troubleshoot issues and delegate to technical colleagues or external providers if required.
- Experience of assisting on key projects and helping to deliver solutions.
- Experience of website publishing using content management systems, Sitecore and SharePoint highly preferable.
- Strong editorial and proofreading skills.
- Experience working with digital assets and web technologies such as websites and apps.
- Very high attention to detail and ability to quality check own work.
- Excellent organisational and project management skills.
- Self-motivated, enthusiastic, responsive, proactive and innovative with good problem solving skills.
- Good communication and interpersonal skills, able to confidently interact at all levels and across cultures.
- Ability to work under pressure.
- Team player.

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