Patient Pathway Coordinator

4 weeks ago

Mansfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

A post has arisen for the role of Patient Pathway Co-ordinator within the Geriatrics Department within Mansfield Community Hospital.

We are looking for an enthusiastic and motivated team player with empathy, compassion, an excellent communicator & good problem solving skills. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management.

You will be working with a highly efficient team of Patient Pathway Co-ordinators, Clinical Typists and Records Assistants.

The role of a Patient Pathway Coordinator is similar to a Medical Secretary role in which you will provide high quality administrative support to the Geriatrics Service.

**On a day to day basis this would involve**:

- General admin, receiving and managing incoming post and referrals and distributing out to the Consultants and nurses.
- Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.
- Booking patient appointments.
- Audio typing.
- Managing consultant diaries and annual leave, cancelling clinics when needed.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.

The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

To be the main point of reference for the Consultant to ensure administrative support throughout the patient’s journey at the hospital working as a team with Patient Pathway Co-ordinator colleagues to ensure appropriate cover.

Ensure that all appointments across the patient pathway from referral to discharge are booked in line with targets/standards. Undertake validation of the RTT Patient Tracking List.

Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust following agreed on escalation procedures.

Confirm in writing, details of the agreed appointment dates, thus ensuring patients have all the information required for their outpatient visit.

Change and cancel Clinic appointments as appropriate and in accordance with the Trust Access Policy.

Liaise with Clinic Prep Clerk / Records Assistant as appropriate to ensure all case notes are available and fully prepared for the patient’s attendance at Clinic.

Ensure all Clinics are fully reconciled in conjunction with the Clinic receptionists.

All outcomes should be actioned within 24 hours in line with Trust SOP and protocols.

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