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Energy Bureau Executive
2 weeks ago
**Description**:
**Job Title**:Bureau Executive
** Salary**:£30,000 - £32,500 (BOE)
**Contract Type**:Permanent
**Location**:Waterloo area (London / Hybrid working
**About the role**:
The purpose of this role is to ensure that our customers are receiving accurate invoices from their suppliers and that all industry costs are validated and any invoicing errors are found prior to customers paying the invoices.
There is also the requirement to provide regular and timely reports both internally, to keep our management team informed on any issues that arise, and externally, to help our customers budget for future cost projections.
This is a customer facing role so you must have excellent communication skills.
What you'll do;
- Handling customer queries/questions regarding their utility bills.
- Identifying errors in customer invoices.
- Recording the value of the savings from the invoice errors found.
- Weekly & monthly reporting.
- Identify other saving opportunities for customers.
- Improving & updating bill validation processes.
- Carrying out recharges for customers as requested.
- Calculating budgets for customer forecasting.
- Analysing customer capacity levels to identify saving opportunities.
- Representing the company at virtual and face to face customer meetings.
- Periodic ad hoc projects relating to the Bureau Executive role.
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