Service Desk Advisor

5 days ago


Brighton, United Kingdom Publici Group Ltd Full time

**Responsibilities**:
Service Desk Advisor

**Job Type**: Full Time, Permanent

**Salary**: £22,000 - £24,000 Per Annum

Location: Hove

The Role

Public-i Group Ltd has been designing, developing and delivering Audio Visual and streaming solutions for 21 years. During that time they have built an excellent reputation for providing their clients with the highest possible standards of support and customer service. Their service desk provide technical assistance and remote support to over 180 clients and AV systems across the UK and Ireland. They are looking for someone to join their small team who is as enthusiastic as they are about providing great service.

Main Duties and Tasks

The position sits within the Service Desk and reports to the Service Desk Manager. This is a full time partially hybrid role, they are looking for someone who is happy to work from home for part of the week but also join them in their Brighton office at least two days a week.

You will be responsible for:

- Providing first point of contact for customer enquiries
- Monitoring live streams
- Logging and managing trouble tickets from beginning to end using their ticketing system.
- Assisting members of the Technical team as required
- Trouble shooting incidents remotely

The role requires a range of skills, some of which are set out below:
Essential:

- Strong communication skills in dealing with both customers and colleagues
- The ability to build and maintain relationships
- Excellent customer service skills
- Good time management and good organisational skills
- The ability to prioritise and manage workloads
- A desire and willingness to go above and beyond to resolve issues
- Self motivation and planning skills
- Ability to keep calm under pressure
- Experience working within a team

Desirable:

- IT Literate or previous technical experience - Whilst this is not essential as this can be taught on the job this role involves troubleshooting AV systems remotely and so an understanding or background in remote or hardware support would give you an advantage.

To Apply

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Day shift

Reference ID: 221085

Benefits



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