Ict Apprentice

**Employer description**:
Whitley Bay High School has a very distinctive ethos built on strong positive relationships and the desire to help students develop a love of learning and become curious and happy learners with high self-esteem. Helping students develop into confident, sensitive and reflective adults is a key priority at Whitley Bay High School.

**Overview**:
Under the direction/instruction of senior staff, contribute to the support, care and maintenance of the school’s ICT infrastructure, including computing, audio, visual, CCTV, printing and telephony equipment.

The role is predominantly 1st and 2nd line support and will involve supporting teachers and students in the use of the school IT systems, and ensuring these systems are available.

**Confidentiality**: All employees are required to maintain confidentiality regarding any information about finance, students and employees.

**Main Duties**:

- Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system
- Support end users and their associated accounts/data
- Provide general support for end user devices & printers
- Maintain print devices and queues, escalating maintenance issues with supplier
- Update group policy as required using change control
- Monitor all devices to ensure Antivirus/Updates/Firewall etc.
- Manage and allocate network resources as appropriate, assign/patch network ports and perform basic VLAN assignments etc.

**General Activities**:

- Be aware of, and comply with, policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person
- Be aware of and support equality of opportunity for all staff and students
- Contribute to the overall ethos/work/aims of the school
- Appreciate and support the role of colleagues
- Attend and participate in relevant meetings, as required
- Participate in training and performance review, as required
- Any other tasks that may reasonably be required to support the smooth operation of the school

This school is committed to safeguarding and promoting welfare of children and young people. Please note this position will require an Enhanced disclosure form from the Disclosure and Barring Service.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken my not be identified. This document must not be altered once it has been signed but will be reviewed regularly.

Employees will be expected to comply with any reasonable request for a manager to undertake work of a similar level that is not specified in this job description.

**What we are looking for**:
**Skills**:

- Strong communication skills
- Ability to meet objectives and complete tasks within deadlines
- Proficient in following instructions, schedules, and procedures

**Qualities**:

- Enthusiastic and action-oriented
- Adaptable and quick to learn
- Problem-solving skills

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**For more information, please visit the UK ENIC website.**

**Salary: [dependent]**
Minimum annual salary based on age.

**Working week**:
37 hours per week, worked over 5 days, Monday to Friday

**Benefits**:

- Cycle to work Scheme
- Pension
- Child Care
- Discount at Council Gym's

**Future prospects**:
We have had apprentices previously whom have stayed in the Business with us.

Both gained full-time employment with the School after their apprenticeship.

We encourage the Level 4 and Degree level offered by QA.

**Important information**:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.