Scheduler

2 weeks ago


Milton Keynes, United Kingdom Ascendant Recruitment Full time

**Scheduler**

**Permanent**

**Milton Keynes (office based)**

**25,500 3k OTE per annum**

The Scheduler role sits within our clients busy Aftersales Team whose primary function is to assist their field-based Engineers to carry out inspections and minor repairs of equipment across the whole of the UK. As a key point of contact for both the office team and the field-based Engineers, the Scheduler must take responsibility to effectively manage and coordinate their diaries and work orders, booking in repairs and warranty claims using Microsoft Outlook diaries.

**Your responsibilities as a Scheduler will include**:

- Creating, checking, and loading work orders efficiently into the Microsoft Outlook diaries for all engineers.
- Ensuring the necessary parts are in the correct location prior to the work being carried out.
- Checking work completions from the engineers and forwarding to the customers and other team members.
- Working on multiple projects, balancing workload, and communicating when support is required to ensure deadlines are met.
- Dealing with the Engineers over the telephone regarding any queries on their work orders.
- Collection and processing of time sheets
- Maintaining and checking tracker data and assisting with route planning.
- Maintaining van stock and consumables with the Engineers.
- Assisting the engineers with van servicing, maintenance of their tools and equipment.
- Ensuring parking permits and other key resources are in place for the Engineers.
- Assisting with quotations and processing / invoicing for works completed.
- Stock control - arranging couriers and shipping parts to Engineers.

**To be a successful Scheduler, you must have**:

- Experience of working collaboratively as office-based support to field-based Engineers.
- Experience of scheduling/organising remote practical works.
- Good geographical knowledge and use of planning tools, google maps, trackers etc.
- Proven capability of working autonomously, multi-tasking and working to multiple fixed deadlines.
- Excellent attention to detail, checking details and raising anomalies.
- Confident user of Microsoft packages as well as business systems (e.g., Dynamics CRM / Navision ERP or similar).
- Some experience of working within a construction, maintenance or service Engineers business would be an advantage.
- Strong written & verbal communication skills.
- Ability to learn quickly 'on the job' and adjust to new and updated information.
- A solution focused, positive 'can-do' attitude.
- A professional commitment to delivering excellent customer service.


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